Sales Specialist

Company Description Ortho Mattress, Inc. is a leading bedding retailer serving Los Angeles and Southern California through more than 65 locations. The company offers a wide range of top-quality mattresses, including major national brands and factory-direct lines such as Dr. Preferred, Summerhill & Bishop, and Ortho Avant Modern Memory Foam. Many products are manufactured by an affiliated factory, supporting consistent quality and reliability. Ortho Mattress is known for knowledgeable sales staff who guide customers through their purchase decisions and a delivery team that often provides same-day service. The company emphasizes a longstanding tradition of excellent products and outstanding customer service.

Role Description The Sales Specialist is a full-time, on-site role based in Laguna Hills, CA. This role focuses on engaging customers in the showroom, understanding their sleep needs, and recommending appropriate mattress and accessory solutions. Daily activities include greeting and educating customers, demonstrating product features, preparing quotes, and processing sales transactions. The Sales Specialist collaborates with team members to maintain a clean, well-organized sales floor, ensures accurate product displays and signage, and coordinates with delivery staff to support timely and accurate fulfillment. The role also involves learning new product lines, participating in ongoing training, and meeting or exceeding individual and store sales goals while delivering a welcoming, professional experience to every customer.

Qualifications

• Strong Communication skills, including clear verbal interaction, active listening, and the ability to explain product features and benefits.
• Customer Service skills focused on creating positive in-store experiences, handling questions and concerns, and building long-term customer relationships.
• Sales skills with experience in consultative selling, closing transactions, and working toward sales targets in a retail environment.
• Training and Sales Management related skills, such as coaching peers, supporting new-hire onboarding, and contributing to store sales strategies.
• Ability to work on-site, including standing for extended periods, moving products when needed, and maintaining a professional appearance.
• Comfort with basic POS systems, cash handling, and simple computer tasks for order entry and customer records.
• Prior retail or mattress/furniture sales experience is preferred but not required; willingness to learn product details is essential.
• High school diploma or equivalent; availability to work weekends, evenings, and holidays as scheduled.