Sales Specialist

Sales Specialist

FLSA Status: Non-Exempt, Hourly

Reports To: Showroom Sales Manager

Hourly Range: $28.50 - $35.63 per hour

Location: 37 West 20th Street, New York, NY 10011

Schedule: Monday-Friday, 9:00 a.m. - 5:00 p.m., plus two (2) weekend days per month

Position Summary

The Sales Representative serves as a key member of the showroom team, providing exceptional customer service and sales support to clients, designers, architects, contractors, and other industry professionals. This role is responsible for assisting customers with product selection, generating quotes and sales orders, maintaining accurate records, supporting showroom operations, and contributing to overall sales growth and customer satisfaction.

Essential Duties and Responsibilities

Your responsibilities include, but are not limited to:

• Welcome clients, designers, architects, and contractors to the showroom and provide exceptional customer experience.
• Consult with clients to understand project needs and recommend appropriate wood flooring products and solutions.
• Prepare quotes, proposals, and sales orders accurately and in a timely manner.
• Manage and follow up on leads, inquiries, and opportunities to support sales growth and achieve individual sales goals.
• Maintain accurate customer, project, and sales records within HubSpot, ERP systems, and other company platforms.
• Coordinate with warehouse, operations, and logistics teams to ensure seamless order fulfillment and customer satisfaction.
• Develop and maintain relationships with designers, architects, builders, and other industry professionals.
• Continuously build product knowledge, including wood flooring specifications, installation methods, and design applications.
• Stay informed on industry trends, interior design developments, and competitive market offerings.
• Ensure the showroom is professionally presented, fully stocked, organized, and reflective of PID FLOORS' brand standards.
• Support showroom events, presentations, and client meetings as needed.
• Represent PID FLOORS with professionalism, integrity, and a commitment to outstanding service.
• Assist with administrative and operational tasks related to sales, customer service, and showroom management.
• Submit detailed end-of-day activity notes to track sales efforts, progress and opportunities.
• Coordinate with the Client Relations team to support quoting, order entry, and client communication.
• Maintain accurate records of PID product inventory and supplies; request replenishments as needed.
• Track order status, ensure timely follow-up with existing clients, and flag delays or issues as needed.
• Greeting visitors and clients.
• Perform other duties and responsibilities as assigned to support business objectives.

Working Conditions

• Primarily office and showroom environment.
• Frequent interaction with clients, vendors, designers, architects, contractors, and internal team members.

Encouragement to Apply

We recognize that qualified candidates may not meet every qualification listed in a job description. If you are excited about this opportunity and believe your experience and skills could contribute to PID FLOORS, we encourage you to apply.

We especially welcome applications from individuals from backgrounds and communities that have historically been underrepresented in operations and leadership roles, including women and other underrepresented professionals.

Reasonable Accommodations

PID FLOORS provides reasonable accommodation for qualified applicants and employees with disabilities and for other needs as required by applicable law. Applicants who require reasonable accommodation during the application or interview process may contact Human Resources.

Employment Eligibility and E-Verify

PID FLOORS participates in E-Verify. In accordance with applicable federal law, all individuals hired by PID FLOORS are required to verify their identity and authorization to work in the United States and complete the required employment eligibility verification process.

Employment Sponsorship

Applicants must be currently authorized to work in the United States. PID FLOORS is unable to provide employment-based visa sponsorship for this position now or in the future.

Disclaimer

This job description describes the general nature and level of work performed by individuals assigned to this position. It is not intended to be a comprehensive listing of every duty, responsibility, or qualification required.

Duties, responsibilities, and assignments may be modified based on reasonable business needs, consistent with applicable law.