Sales Staff

1. Sales & Customer Management

• Promote and sell molded pulp trays and other company products to existing and potential customers.
• Identify and develop new customers and business opportunities.
• Maintain good relationships with customers and regularly communicate with them regarding their requirements.
• Receive and respond to customer inquiries through phone, email, messaging platforms, and other communication channels.
• Prepare and submit product quotations based on customer requirements.
• Negotiate prices, quantities, delivery schedules, and other sales terms within approved company guidelines.
• Follow up on quotations, pending orders, and potential sales.
• Monitor customer feedback, concerns, and satisfaction.

2. Order Processing

• Receive and verify customer purchase orders and sales requirements.
• Ensure that order details such as product specifications, quantity, price, delivery date, and packaging requirements are complete and accurate.
• Prepare and submit necessary sales documents and order information.
• Coordinate with Production regarding production schedules and customer requirements.
• Coordinate with Warehouse and Logistics regarding product availability and delivery schedules.
• Monitor order status from confirmation until delivery.

3. Coordination with Production and Quality Control

• Communicate customer specifications, product requirements, and special instructions to Production and QC.
• Coordinate with Production regarding sample requests, trial orders, and new product development.
• Inform customers regarding production lead time and expected completion dates.
• Coordinate with QC regarding product quality concerns and customer complaints.
• Ensure that customer-specific requirements are properly communicated and documented.

4. Sales Documentation and Records

• Maintain accurate and updated customer and sales records.
• Prepare sales reports, quotation records, order monitoring reports, and other required documents.
• Monitor sales targets and actual sales performance.
• Maintain records of customer inquiries, quotations, orders, complaints, and follow-ups.
• Ensure proper filing and control of sales-related documents in accordance with the company's QMS procedures.

5. Customer Complaints and After-Sales Service

• Receive and document customer complaints and concerns.
• Coordinate with QC, Production, Warehouse, and Management in investigating customer complaints.
• Provide appropriate feedback and updates to customers regarding the status of their concerns.
• Monitor corrective actions and ensure proper follow-up until customer concerns are resolved.
• Conduct after-sales follow-up to maintain customer satisfaction and encourage repeat orders.

6. Sales Development

• Research potential customers and target markets for molded pulp trays.
• Monitor market trends, customer requirements, and competitor activities.
• Identify opportunities for new products, customers, and markets.
• Participate in customer visits, product presentations, trade fairs, and company marketing activities when required.
• Assist in developing sales strategies and promotional activities.

7. QMS, Safety, and Company Compliance

• Follow company policies, procedures, work instructions, and QMS requirements.
• Maintain confidentiality of customer information, pricing, specifications, and company records.
• Comply with company safety rules and applicable workplace requirements.
• Properly report work-related issues, customer concerns, and operational problems to the immediate supervisor.
• Participate in relevant training, meetings, audits, and improvement activities.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Management, or related field preferred.
• At least 1 year of experience in sales or customer service, preferably in a manufacturing environment.
• Experience in B2B sales, manufacturing, packaging, or molded pulp products is an advantage.
• Knowledge of sales processes, quotation preparation, order processing, and customer service.
• Proficient in Microsoft Office, particularly Excel and Word.
• Good communication, negotiation, and interpersonal skills.
• Organized and detail-oriented.
• Able to coordinate effectively with Production, QC, Warehouse, Accounting, and Logistics.
• Willing to conduct customer visits or business travel when required.