Sales Supervisor

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

OBJECTIVES/ PURPOSE OF JOB The incumbent is responsible for achieving the annual sales objectives within the assigned customer base, in the Malaysian market. The role focuses on customer relationship management, sales execution, operational support, and promotion of Bausch + Lomb (B+L) products.

Key Activities/ Responsibilities

• Able to maintain good business relationships with customers and gather business intelligence.
• Understand customer profiles and classifications in the designated area to develop a daily call planning routine, including:  Journey Planning  Selling Objective Setting  Persuasive Selling Skills (PSS) presentation preparation  Sales Equipment Preparation
• Master the Sales Force.com (SFDC) tool to manage selling objectives, B+L inventory, and sell-through status reports for territory outlets.
• Execute Sales and Marketing quarterly promotional objectives using PSS presentations.
• Secure or maintain merchandising space to promote B+L products with Sales & Marketing POSMs in territory outlets.
• Maintain or increase customer share of spend for B+L products in line with B+L throughput trends in territory outlets.
• Understand customer needs and provide appropriate solutions and support.
• Conduct product detailing to ECPs and customers.
• Provide accurate monthly and quarterly sales forecasts.
• Understand B+L sales, customer service, supply chain, and credit terms administrative processes to provide operational support to customers, including:  Sales ordering through the Customer Service Department  B+L product exchanges and returns  Consumer complaints and product returns  Credit terms and sales collection
• Promptly report all adverse events or product complaints related to B+L products to GSV-AP and the local complaint administrator.
• Perform other ad-hoc tasks as assigned.

Experience

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Science, or a related field.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Fluent in spoken and written English, Bahasa Malaysia, and Chinese.
• Minimum 5 years of experience in sales, key account management, or customer-facing roles, preferably within the healthcare or FMCG sector.
• Hands-on experience in sales management with a proven track record of achieving sales targets and growing account revenue.
• Experience managing key accounts or strategic customers is preferred.
• Experience working with distributors, retailers, or optical outlets is desirable.
• Knowledge of the vision care industry is an advantage.
• Familiarity with CRM systems (e.g. Salesforce) is an advantage.
• Strong communication and interpersonal skills to build and maintain effective customer relationships.
• Ability to plan and execute sales strategies tailored to key accounts.
• Good analytical and problem-solving skills with strong attention to detail.
• Willingness to travel within the assigned territory as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement .