Sales Supervisor

The Sales Supervisor for Online Platforms is responsible for driving sales performance, supervising a team of associates, and ensuring effective execution of strategies across e-commerce and digital platforms. The role ensures sales targets are achieved while maintaining strong customer engagement, efficient operations, and alignment with company goals.

Key Responsibilities:

-Supervise and lead the sales team handling online platforms (e.g., Facebook Page, TikTok Shop, & PPAY - Future LAZADA, SHOPEE and ZALORA ).

-Monitor daily sales performance, track KPIs, and ensure monthly/quarterly targets are met.

-Implement promotional campaigns and sales strategies in coordination with Marketing.

-Oversee product listing accuracy, pricing, inventory availability, and online store performance.

-Resolve escalated customer issues and ensure high customer satisfaction ratings.

-Analyze sales reports and recommend strategies for growth and improvement.

-Train, coach, and motivate sales associates to maximize productivity.

-Coordinate with Operations, Marketing, and Customer Service teams to ensure smooth execution of online sales activities.

Educational Background

• Bachelor’s Degree in Business Administration, Marketing, Management, or any related field.

• Additional training in digital marketing, e-commerce management, or sales leadership is an advantage.

Relevant Work Experience

• Minimum of 2–3 years of experience in sales, preferably in e-commerce, retail, or online platforms.

• At least 1 year in a supervisory or team lead role.

• Hands-on experience managing online stores, digital promotions, or marketplace operations (Shopee, Lazada, TikTok Shop, etc.).

Technical Competencies

• Strong knowledge of e-commerce operations and platform management.

• Proficiency in MS Excel, Google Sheets, and sales reporting tools.

• Familiarity with digital marketing tools, analytics dashboards, and online store management systems.

• Ability to analyze sales data and implement effective strategies.

• Strong negotiation, communication, and problem-solving skills.

Behavioral Competencies

• Leadership and people management skills.

• Results-driven with a proactive and innovative mindset.

• Excellent organizational and multitasking abilities.

• Strong customer focus and adaptability to fast-paced online business trends.

• Integrity, accountability, and teamwork oriented.

• Ability to motivate and influence others to achieve sales goals.