sales support admin

Job Title: Sales Support Administrator
Department: Commercial & Business Development
Reports To: Head of Sales
Employment Type: Full-Time
Location: Bandar Klang, Selangor (Hybrid work arrangements available)

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Who We Are

Since 2007, Rentalworks Group has been Southeast Asia’s premier partner for Sustainable Technology Lifecycle Management. We collaborate with government bodies, enterprises, SMEs, and IT integrators to transform how technology is acquired, leased, maintained, and responsibly refreshed. As an ESG Gold Award recipient, we champion the circular economy through our innovative 3R framework: Rent, Refurbish, and Repurpose, helping organizations cut costs and eliminate e-waste via our Device-as-a-Service (DaaS) models.

Your Mission

We are seeking a meticulous and proactive Sales Support Administrator to act as the operational backbone of our Commercial team. In this pivotal role, you will drive business operations, manage tender submissions, develop proposals, and coordinate customer requirements. By handling the operational excellence behind every deal—from initial proposal to final delivery—you will empower our Solutions Consultants to focus entirely on building strategic client relationships.

Key Responsibilities

Proposal & Tender Management

• Assist the sales team in crafting compelling proposals, quotations, and business pitches for both corporate and government clients.
• Oversee the end-to-end compilation, formatting, and submission of tender documents.

Pipeline & Data Management

• Keep sales pipelines, customer accounts, and commercial metrics meticulously updated using our CRM and advanced Excel trackers.

Cross-Functional Coordination & Customer Liaison

• Partner seamlessly with Operations, Finance, Tech Support, and Logistics to guarantee smooth project execution and high customer satisfaction.
• Act as a key point of contact for clients regarding order confirmations, delivery timelines, invoicing queries, and after-sales support.

Reporting, Analytics & Compliance

• Generate regular commercial dashboards, performance reports, and strategic updates for leadership review.
• Manage the administrative lifecycle of contracts, customer agreements, and critical documentation, ensuring strict adherence to internal policies and regulatory standards.

Event & Market Support

• Assist in organizing client engagements, industry exhibitions, and business development events.
• Conduct competitor analysis and market research to inform the Commercial team’s strategic planning.

Who You Are

Experience & Education

• Hold a Diploma or Degree in Business Administration, Commerce, Marketing, or a related discipline.
• Bring 1–2 years of proven experience in sales support, commercial coordination, or business administration, ideally within the B2B, IT, or technology sectors.

Skills & Competencies

• Possess advanced Microsoft Excel capabilities (including pivot tables, complex formulas, and dashboard creation), alongside strong proficiency in MS Office and Google Workspace.
• Exhibit excellent written and verbal communication skills in both English and Bahasa Malaysia.
• Demonstrate exceptional organizational skills, meticulous attention to detail, and the ability to juggle multiple priorities in a fast-paced setting. You thrive both independently and as part of a collaborative team.

Nice-to-Have

• Prior experience with government procurement, tender documentation, or proposal writing is a significant advantage.
• Familiarity with CRM platforms (such as Salesforce or HubSpot) is highly beneficial.
• A genuine passion for sustainability, ESG principles, and the circular economy is highly valued.

Why Partner With Us?

This is far more than a career move—it’s a chance to join an organization that is redefining the technology lifecycle management industry. You will gain deep immersion in sustainable technology, circular economy principles, and ESG-driven business models. Every deal you support will directly contribute to reducing e-waste and creating measurable environmental impact across Malaysia’s corporate and public sectors.