Sales Support Administrator

Job Summary:

Reporting to CEO, this role involves managing client inquiries, processing B2C orders, preparing quotations and invoices, coordinating logistics, maintaining tender documentation, and generating sales reports.

Job Responsibilities

• Customer Service:

Manage client inquiries, provide timely responses, and ensure excellent customer experience.

• Order Processing:

Handle B2C order packing, delivery orders (DO), and ensure accuracy in order fulfilment.

• Quotations & Invoicing:

Prepare quotations, DO, invoices, and related documentation; follow up on payment collections.

• Sales Team Support:

Assist in gathering documentation for new customers, orders, and tenders; check and update tender boards regularly.

• Financial Administration:

Support AR aging tracking, maintain accurate records, and assist in monitoring receivables.

• Reporting:

Compile sales listings, generate performance reports, and provide insights to management.

• Logistics Coordination:

Work closely with customer service and internal stakeholders to ensure smooth information flow on orders and deliveries.

• Sales Support:

Contribute to sales campaigns, promotions, and initiatives to drive revenue growth.

• General Administration:

Handle correspondence, filing, document management, and other administrative duties.

• Ad Hoc Projects:

Assist with special assignments such as updating customer indentations and other tasks as required.