Sales Support Administrator

What You Will Do
You will join the Hong Kong Service Sales team and provide administrative support to Service Sales Managers throughout the sales cycle. You will support quotation preparation, order processing, contract administration, customer master maintenance, and billing coordination to ensure smooth execution of service agreements and repair works.

How You Will Do It
Sales & Contract Administration

• Prepare quotations, service agreements, and related sales documents.
• Review customer POs/contracts and process sales orders.
• Maintain contract records and support renewals.

Order Management & System Administration

• Create and maintain customer master data in ERP/CRM systems.
• Process order bookings and ensure compliance with approval procedures.
• Coordinate invoicing, customer setup, payment terms, and order updates.

Customer & Internal Coordination

• Liaise with customers and internal teams to ensure smooth order execution.
• Follow up on approvals, documentation, and customer requirements.
• Support inquiries related to contracts, orders, and billing.

Reporting & Process Support

• Maintain accurate records in Salesforce, ERP, and other business systems.
• Prepare reports on orders, contract renewals, and sales activities.
• Track outstanding POs, invoices, and documentation while supporting process improvements.

What We Look For
Required

• Diploma or above in Business Administration, Marketing, Engineering, or related disciplines.
• 3+ years of experience in sales administration, order processing, customer service, or contract administration.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Good command of written and spoken English and Chinese (Cantonese and Mandarin).
• Strong organizational, communication, and interpersonal skills.

Preferred

• Resilient character with systematic mindset
• Experience in the building services engineering, or construction industry.
• Knowledge of Salesforce, SAP, ServiceMax, or similar ERP/CRM systems.
• Experience supporting service contracts, maintenance agreements, and invoicing processes.