Sales Support Administrator

Who are Metrotile?

Metrotile UK Ltd is a leading supplier of lightweight steel roofing systems, providing innovative, durable and high-quality roofing solutions to customers across the UK.

Based in Chippenham, Wiltshire, we supply a wide range of roofing products to builders' merchants, roofing contractors and homeowners nationwide. As part of the IKO Metals Group, Metrotile combines the support of a global organisation with the personal service and expertise of a dedicated UK team.

We're looking for a friendly, organised and motivated individual to join our busy office team and help us continue delivering excellent service to our customers.

About the Role

We are looking for a Sales Support Administrator to join our internal sales team at our Chippenham office.

This is a varied, customer-facing position involving the day-to-day processing of sales quotations and orders, responding to customer enquiries and supporting the smooth running of our sales operations.

Working as part of a close-knit team, you'll be responsible for handling incoming telephone calls and emails from customers across the UK, providing accurate roofing material quotations with a quick turnaround and processing orders ready for dispatch.

Alongside sales administration, you'll assist with organising deliveries, maintaining customer records, preparing product samples and welcoming customers visiting our premises.

This role would suit someone who is organised, confident communicating with customers and comfortable working in a busy office environment where accuracy, efficiency and teamwork are important.

No previous roofing or construction industry experience is required, as full training on our products, systems and quotation processes will be provided.

Key Responsibilities

• Sales Quotations: Prepare and process accurate roofing material quotations based on customer enquiries, measurements and project requirements, ensuring a prompt turnaround.
• Order Processing: Accurately input and process customer orders using our internal systems, ensuring all relevant information is correct and ready for dispatch.
• Customer Service: Respond professionally and efficiently to incoming telephone calls and emails, assisting customers with product enquiries, quotations, orders and delivery information.
• Delivery Coordination: Book and arrange pallet and parcel deliveries to customers nationwide, liaising with our warehouse team and delivery partners to ensure orders are dispatched efficiently.
• CRM Administration: Maintain accurate customer and sales information within our Salesforce CRM system, including updating contact details, customer records and relevant sales activity.
• Product Samples: Prepare, package and arrange the dispatch of product samples, brochures and other marketing materials requested by customers.
• General Office Administration: Support the wider team with filing, data entry, record keeping and other administrative tasks as required.
• Team Collaboration: Work closely with colleagues across internal sales, external sales and warehouse operations to ensure customers receive an efficient and reliable service.

Skills & Experience – The Ideal CandidateEssential Requirements

• Strong communication skills: A confident, friendly and professional telephone manner, alongside clear and accurate written communication.
• Good organisational skills: Ability to manage multiple enquiries, quotations and orders while prioritising workloads.
• Attention to detail: A high level of accuracy when entering customer information, preparing quotations and processing orders.
• Microsoft Office proficiency: Comfortable using Microsoft Outlook, Word and Excel for everyday administrative tasks.
• Good numeracy and literacy: A sound standard of English and Maths, with confidence working with measurements, quantities, prices and written correspondence.
• Customer-focused attitude: A willingness to help customers, resolve enquiries and provide a consistently high standard of service.
• Reliability and professionalism: A dependable individual with good timekeeping and a positive attitude towards their work.

Desirable Experience

• Previous experience in an office administration, sales support, customer service or order processing role.
• Experience working within a builders' merchant, construction supplier, manufacturing or distribution business.

Previous experience within the roofing industry is not necessary. Full product and systems training will be provided.

Working Hours & Salary

This is a full-time, office-based position working 37.5 hours per week, Monday to Friday.

We offer flexibility in daily start and finish times, with the following working patterns available:

• 7:00am–3:30pm
• 8:00am–4:30pm

Both working patterns include a one-hour lunch break.

The starting salary package for this position is £25,500 per annum, depending on experience, with opportunities for incremental salary increases subject to satisfactory completion of the probationary period and performance reviews.

Pay: From £25,500.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking

Work Location: In person