Sales Support Administrator (Lubricants)

Brief Description Certa Ireland is a subsidiary of DCC plc, part of the Group's Energy Division. We are a leading supplier of home heating oil, commercial fuel, and agricultural diesel, as well as retail forecourts, fuel card services, and lubricants. Recently, we expanded by acquiring Campus Oil and Jones Oil and establishing the Certa forecourt network. Our brands share a strong entrepreneurial spirit and a commitment to high performance and exceptional customer service. DCC plc is one of Ireland's most successful organisations, with over €18 billion in annual sales and operations in 21 countries. Being part of DCC allows us to maintain a smaller company's agility while leveraging a global leader's strength.

Principal Objective Of The Position Working within an Office Support Team of three, the primary purpose of this role is to support a busy Sales Team and the Warehouse Supervisor through taking calls and orders and manage stock. This position is critical in ensuring the operation of an effective and efficient sales support function. The office supervisor will provide direction and support as required and will provide regular feedback.

Main Duties

• Answer inbound calls from customers ensuring excellent customer care and service is provided, including responding to missed calls and queries in an efficient manner.
• Take and place customer orders.
• Upload orders to our IT system and generating customer invoices.
• Act as a key interface with Customer Web Portals – placing orders and generating invoices on customer portals.
• Working with Warehouse Manager to monitor stock; generate orders to suppliers and reconciling stock.
• Support the sales team in answering customer queries.
• Provide general administrative support for the wider Lubricants team when required.
• Comply and uphold with all company polices in relation to HSE, IT and company procedures.
• Scope to assist in produce sales.

Qualifications / Experience Required

• Educated to Leaving Certificate or higher (or equivalent)
• At least 12 months experience working in a busy customer service environment
• Working knowledge of using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Certificate level or higher in business administration is desirable.

Competencies / Skills

• Excellent customer service skills with the ability to provide excellent customer service.
• Strong written and verbal communication skills
• Very organised with ability to plan and prioritise.
• Ability to work on a team, with strong interpersonal skills.
• Excellent attention to detail
• Self-starter: ability to work on own initiative but also being part of a small close-knit team
• Agile and adaptable: can work in a rapidly changing and dynamic environment under tight deadlines.

Our Values Safety First Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.

Bold & Courageous We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of “what’s possible?” and “why not?”. Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland’s most loved, most efficient and most profitable energy brand.

One Team We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we’re always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We’re problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we’re stronger together and are capable of accomplishing great things.

Irrepressible Performance We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long-term success and growth of our business.

Customer Obsessed We take pride in defying expectations. We keep on our toes and come up with fresh ways to do things in response to changing customer requirements. Our increased focus on being customer-centric across the organisation drives us to deliver the best-in-class experiences to our customers. This is what helps us build enduring and lasting relationships based on trust, value and respect. Our shared belief in environmental citizenship and our philosophy of small steps over time equals big strides, helps us build an energy-efficient future for our customers and for our planet.