Sales support analyst

JOB SUMMARY:

Coordinate and manage the processing of inbound customer orders received through fax, email, EDI, and the webstore, ensuring timely, accurate, and efficient order execution. Serve as a central point of contact for administrative sales operations, order workflow, customer documentation, quotations, and cross-functional communication. Partner with customer service, supply chain, and operations to resolve order-related issues and maintain high service standards.

ESSENTIAL FUNCTIONS:

• Coordinate daily fax, email, EDI, and webstore order flow
• Monitor order queues and response times
• Review orders for accuracy, pricing, and availability
• Resolve order discrepancies
• Process quotations, order acknowledgements, and follow-up requests
• Communicate order updates to sales teams and customers
• Partner with purchasing, supply chain, and customer service on order issues
• Maintain customer records, reports, and sales databases
• Ensure coverage during absences and peak demand periods
• Support regional teams and special projects as needed
• Perform other duties as assigned by management

ENTRY LEVEL QUALIFICATIONS:

• High school diploma required; associate’s or bachelor’s degree in business, sales, or related field preferred
• Experience with EDI, purchase orders, quotations, or inside sales support preferred
• Effective listening and communication skills
• Typing or Word Processing skills 40-50 words per minute
• Strong attention to detail with ability to manage high-volume order entry accurately
• Ability to troubleshoot order discrepancies and resolve customer issues independently
• Proficent Microsoft Office skills, Excel, Word, Access, Outlook
• Mechanical aptitude or industrial product knowledge preferred
• 1-2 years administrative experience required

SHIFT TIMINGS EST (EASTERN STANDARD TIME) - AWAITING DETAILS FROM CUSTOMER