Sales Support Analyst - Inside Sales

About TP-LINK

TP-Link Australia is a rapidly growing global market leader in the Wi-Fi and Networking industry. TP-Link are at the forefront of innovation, producing a wide array of premium and cost-effective networking products and are the world’s largest supplier of Wi-Fi devices. In addition to Networking Solutions, TP-Link also produce high-quality Smart Home products including Smart Cameras, Smart Lighting and Smart Plugs to enhance your connected lifestyle. Our cutting-edge solutions and services keep people connected and as we continue to expand, we now have an opportunity for Sales Support Analyst to join the B2B-Inside sales team.

The ideal candidate needs to be highly organized, proactive and passionate, enjoying working as part of the dynamic and highly collaborative team. The successful applicant will be a vital support for the sales team by supporting and implementing new initiatives, maintaining and improving existing processes and working across all departments to meet and exceed expectations. The purpose of your role is business partnering to provide report, analysis and insights to drive successful business decisions that improve sales performance and work efficiency.

Key responsibilities include, but are not limited to:

• Collect and consolidate sales data to deliver regular reports and dashboards.
• Support sales planning, monitor compliance, and report on outcomes.
• Manage end-to-end sales rebate and claim processes, including amount verification with Finance and monthly accrual estimation.
• Analyse data to assess performance, identify trends, and provide actionable insights to support strategic decision-making.
• Identify issues, gaps, and business risks through ongoing analysis and reporting.
• Drive improvement by streamlining reporting processes, automating workflows, and enhancing data quality.

To be successful, you will need:

• A strong work ethic with excellent attention to detail.
• Proactive mindset with the ability to learn quickly and adapt to new systems and processes.
• Excellent verbal and written communication skills in both English and Chinese (Mandarin), with the ability to present insights to diverse stakeholders.
• Advanced proficiency in Microsoft Excel and Power BI; experience with Python or SQL is a bonus.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently and collaborate effectively across teams.