Sales Support & Client Care Representative

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or any related field
• At least 1–2 years of experience in customer service, sales support, account management, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer service orientation and relationship-building skills.
• Proficient in Microsoft Excel, Powerpoint, and Word
• Detail-oriented with strong organizational and multitasking abilities.
• Able to process sales orders accurately and efficiently.
• Capable of handling customer inquiries, complaints, and concerns professionally.
• Strong problem-solving and follow-up skills.
• Ability to work independently and collaboratively with the sales, purchasing, warehouse, logistics, and accounting teams.
• Willing to learn product knowledge and company procedures.
• Experience in B2B sales support, trading, distribution, or supply businesses is an advantage.

Duties and Responsibilites:

• Build and maintain strong, long-term client relationships
• Respond promptly to customer inquiries through phone calls, emails, and messaging platforms
• Provide product and service information to clients
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Assist the sales team in preparing quotations, proposals, invoices and other sales-related documents
• Monitor sales orders and ensure accurate documentation and filing
• Support sales and marketing activities
• Coordinate with different departments to ensure timely processing of orders and client requests
• Prepare regular sales and customer service reports

Preferred Competencies

• Customer relationship management
• Order processing and documentation
• Sales coordination
• Account maintenance and follow-up
• Time management
• Data entry accuracy
• Customer service and communication skills
• Problem-solving and follow-through

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Sales Support: 1 year (Preferred)

Work Location: In person