Sales Support and Customer Experience Coordinate

About the Role

This is a fixed-term contract until 31 March 2027. You'll project manage the rollout of a brand-new customer portal for 1,100 wholesale customers, bringing on board around 600 customers who have never traded directly before, and streamlining systems and processes so the business can cope with the change. You'll work closely with the Leadership Team, deal daily with six territory managers, and provide day-to-day customer support across the wholesale customer base. Once everything is running smoothly, the plan is to transition the steady-state role to an outsourced model — this is a "build it, document it, hand it over" role.

Key Responsibilities

• Project manage the rollout of the new customer portal, including onboarding ~600 new wholesale customers to direct trading
• Act as the day-to-day link between the Leadership Team, six territory managers, and wholesale customers
• Help design and implement a streamlined customer service platform and end-to-end customer journey, from enquiry through to resolution
• Manage customer service and order processing — order entry, approvals and tracking, pricing checks, and portal support
• Onboard new customers, including trading terms, credit applications, and master data setup
• Register and manage claims, credits and stock returns, and process day-to-day accounts receivable in Xero — allocations, aged debtor management and collections calls
• Initiate direct debits and prepare customer credit approvals for Finance Manager sign-off
• Apply credit policy — flag orders above credit limit, extend or reduce payment terms, and escalate persistent overdues to prepay
• Prepare weekly aged debtor and overdue reporting for the Finance Manager
• Write clear SOPs covering customer service, order management, claims and AR processes, ready for handover

About You

• Strong Xero experience, particularly accounts receivable
• Unleashed (or a comparable inventory/order management system) experience
• Proven customer service and collections experience in a B2B environment
• A track record of designing processes — you've written SOPs and helped implement a new system or platform before
• Confidence applying credit policy and having commercial conversations about overdue accounts
• An enthusiasm for AI and other tools that make work faster and easier — and the initiative to bring them into the role
• FMCG/grocery experience, including major account claims and rebates (Metcash, ILG, Foodstuffs, Woolworths), is highly regarded
• Experience training or managing an offshore team is a bonus
• Availability for an immediate start

About Us

At Clean Collective, we're more than just a beverage company — we're a lifestyle brand on a mission to disrupt the industry with our premium ready-to-drink beverages. Founded in New Zealand seven years ago, we're a small, family-run business that has quickly become one of the fastest-growing and highest-selling independent beverage brands in the market.

Benefits

• Make an impact: help shape the future of a brand that's already making waves in the beverage industry
• A genuinely collaborative, close-knit team environment
• Work from home flexibility, full-time
• Generous employee discounts on our beverages