Sales Support & Customer Operations Associate

Position Summary

Livella Brand Group is looking for a dependable, organized, and customer-focused person to support our Sales Support & Customer Operations function.

The Associate will assist customers and the sales team with quotes, order entry, CRM opportunities, vendor registrations, backorders, shipment tracking, invoices, returns, service coordination, and other customer-support responsibilities.

This position provides additional capacity and dependable coverage during busy periods, vacations, illness, meetings, and other absences.

Key Responsibilities

Customer Support

• Respond promptly and professionally to customer requests.
• Assist with routine questions regarding quotes, orders, pricing, availability, tracking, invoices, returns, service, and backorders.
• Follow assigned customer requests through completion.
• Provide proactive updates when order status changes.

Quotes & Orders

• Prepare routine customer quotes using established pricing and procedures.
• Review and process customer purchase orders.
• Verify products, pricing, quantities, shipping information, and other required details.
• Enter orders accurately into manufacturer systems.
• Send order confirmations and maintain accurate records.

CRM & Vendor Opportunities

• Enter and update opportunities in the company CRM.
• Maintain accurate project, customer, value, timing, and salesperson information.
• Assist with manufacturer and vendor opportunity registrations.
• Support special pricing programs, and project registrations.
• Track approvals, registration numbers, expiration dates, and outstanding information.

Backorders & Order Follow-Up

• Monitor open orders and backorders.
• Keep customers informed of delays and expected availability.
• Provide shipment tracking when products ship.
• Follow up with manufacturers when updated information is needed.

Returns, Service & Documentation

• Initiate routine returns and return authorizations.
• Provide customers with return and service instructions.
• Assist with manufacturer service and repair processes.
• Provide tracking, invoices, acknowledgments, and other order documentation.

What We Are Looking For

• Organized
• Dependable
• Detail-oriented
• Customer-service focused
• A clear communicator
• Strong at follow-through
• Comfortable learning technology
• Curious and willing to learn

Performance Expectations

• Accuracy
• Response time
• Organization and follow-through
• Customer service
• CRM and vendor-registration accuracy
• Dependability

Pay: From $22.00 per hour

Expected hours: 25.0 – 30.0 per week

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person