Sales Support & Customer Service / Administrative Assistant

Job Summary
Bronze Memorials Inc.Full-Time | In-Office PositionMonday–Friday | 9:00 AM–5:00 PM$800 per week base payNo Nights No Weekends No Remote Work

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About Bronze Memorials

Bronze Memorials Inc. is an established woman-owned business with more than 50 years in business. We are an Internet-based sales company serving customers nationwide, and we are continuing to grow and expand.

We are looking for a friendly, dependable, highly organized and computer-literate person to join our office team full-time.

This is not a commissioned sales position. It is a sales support, customer service and administrative position supporting our sales team and management.

Outstanding customer service is extremely important to our company. You will communicate with customers and prospective customers primarily by telephone, email and Internet, and we expect every customer to be treated professionally, promptly and courteously.

What You Will Do

This is an all-around office position for someone who enjoys variety and can multitask. Responsibilities include:

• Follow up by telephone and email with customers who have requested quotes or information
• Follow up on sales leads and prospective customers
• Provide outstanding customer service by telephone, email and Internet
• Support our sales team with customer communication, leads, quotes and follow-up
• Assist management with administrative projects and daily office responsibilities
• Maintain accurate customer, prospect and sales information
• Work with Microsoft Word and Excel
• Assist with Mailchimp email campaigns, mailing lists and marketing
• Use ChatGPT and other AI tools for research, writing, organization and office projects
• Perform Internet research on prospective customers, organizations and projects
• Assist with website content, product information, images and basic SEO projects
• Enter and maintain information in our CRM and databases
• Prepare documents, spreadsheets and reports
• Handle general office and administrative duties as needed
• Manage several different projects and priorities throughout the day

Computer Skills Are Very Important

We will train the right person on our products, procedures and systems. You do not need experience in the bronze industry.

However, excellent computer skills are required. You should be comfortable learning new software and using computers throughout your workday.

We are looking for someone with:

• Strong Microsoft Word skills
• Strong Microsoft Excel skills
• Good Internet research skills
• Experience or strong interest in ChatGPT and AI tools
• Ability to learn CRM, Mailchimp and other business software
• Excellent written communication
• Accurate data-entry and organizational skills

Experience with Mailchimp, CRM systems, WordPress, Canva, SEO or digital marketing is helpful but not required. We will train you if your overall computer skills are excellent.

The Person We’re Looking For

You should be someone who:

• Speaks clearly, confidently and professionally on the telephone
• Is comfortable making outbound customer follow-up calls
• Has a friendly and professional personality
• Provides excellent customer service
• Can multitask and change priorities throughout the day
• Is organized and detail-oriented
• Learns quickly
• Takes initiative
• Follows through on assignments
• Can work independently without constant supervision
• Enjoys supporting a sales team and management
• Works well with others
• Is dependable and punctual
• Wants to learn and grow with an established, expanding company

Our office is a friendly, easygoing working environment, but we are also a busy Internet sales company. We need someone who can stay organized and productive while handling several responsibilities.

Compensation & Benefits

• $800 per week base pay
• Family medical insurance
• Dental insurance
• Two weeks paid vacation
• Paid holidays
• Monday through Friday, 9:00 AM–5:00 PM
• No nights
• No weekends
• Full-time, year-round position
• Training provided
• Established company with more than 50 years in business

Work Environment

This is a 100% in-office position. Remote work is not available.

Bronze Memorials maintains a non-smoking and non-vaping workplace.

We are expanding and are looking for someone interested in becoming an important, long-term member of our team.

To Apply

Please submit your resume and briefly answer the following:

1. How would you rate your Microsoft Word and Excel skills?2. What experience do you have using ChatGPT or other AI tools?3. Are you comfortable making outbound telephone calls to follow up with customers and sales leads?4. What experience do you have with customer service, administrative work, Mailchimp, CRM systems or Internet-based businesses?

Please do not apply if you are looking for remote work.

Pay: $800.00 per week

Benefits:

• Dental insurance
• Health insurance

Work Location: In person