SALES SUPPORT & CUSTOMER SERVICE COORDINATOR

Duroweld NZ is looking for a switched-on Sales Support & Customer Service Coordinator to become a key part of our team.

This is a varied role combining customer service, sales support, quoting, administration and PA support. If you have previous welding industry knowledge or experience, that would be ideal – but it's not essential for the right person.

We're looking for someone who learns quickly, enjoys helping customers and takes pride in getting the details right.

WHAT YOU'LL BE DOING

No two days will be exactly the same. Your responsibilities will include:

• Providing excellent customer service by phone, email and in person
• Preparing and sending customer quotes and pricing
• Following up quotes and customer enquiries
• Processing customer orders
• Supporting our external sales team
• Checking stock, pricing and product information
• Liaising with suppliers regarding pricing, availability and lead times
• Helping customers find the right products for their requirements
• Providing PA and administrative support to the General Manager
• Organising meetings, appointments and follow-ups
• Maintaining accurate customer and product information
• Working with our Accredo ERP system
• Generally helping keep the office, sales team and customer enquiries organised and moving

WHO WE'RE LOOKING FOR

You'll be someone who:

• Has great customer service and communication skills
• Is highly organised and able to juggle competing priorities
• Has excellent attention to detail
• Is confident preparing and following up quotes
• Is proactive and follows things through
• Is comfortable dealing with customers and suppliers
• Has strong computer and Microsoft Office skills
• Works well as part of a small, busy team
• Has a positive attitude and enjoys solving problems

Welding industry experience would be a big advantage.

Previous experience or knowledge of welding equipment, consumables, engineering, fabrication or industrial products would be ideal and will help you hit the ground running. However, we're also interested in someone with the right customer service, organisational and sales support skills who is keen to learn.

Experience with Accredo would also be an advantage, but isn't essential.

WHY DUROWELD?

Duroweld is a New Zealand-owned welding and industrial supply company, supplying welding equipment, consumables, hardfacing, wear protection and industrial products to customers across New Zealand.

We're a small team where everyone plays an important part. This is an opportunity to take ownership of a varied role, work closely with management and sales, build strong customer relationships and develop your knowledge of the welding industry.

SOUND LIKE YOU?

We're looking for someone who is:

Organised. Customer-focused. Proactive. Accurate. Friendly. And ready to get stuck in.

If you have welding industry experience – even better.

Send us your CV and a short cover letter telling us why you'd be a great addition to the Duroweld team.