Sales Support Assistant

Ready to improve and innovate our strategy to help us promote eco-friendly packaging practices in the fresh produce industry?

The role

In collaboration with other employees of the Sales Support Team, realize the correct processing of all incoming orders and all associated activities like information and complaints, aiming at the highest possible level of customer satisfaction.🤝✨

Responsibilities:

• Comprehensive customer order management (via phone and email) – from registration to monitoring the fulfillment process.
• Cooperation with internal departments to ensure timely and accurate delivery.
• Acting as the first point of contact for customers, providing information and resolving ongoing issues.
• Execution of daily administrative tasks (e.g. stock control, payment reminders).
• Registration of incoming complaints, communication with relevant departments and follow-up.
• Reporting and informing sales managers about customer-related issues.

Requirements:

• Minimum secondary education; preferably around 1 year of experience in customer service, administration or sales support.
• Very good knowledge of MS Office (especially Excel, pivot table)
• Good verbal and written communication skills in English (min. B2)
• Excellent verbal and written communication skills in Polish
• Strong communication skills and customer-oriented approach.
• Ability to work under pressure and flexibility in problem-solving.
• Strong teamwork skills and the ability to build effective relationships across departments.

Our offer

Benefits: LuxMed, Multisport, private insurance, subsidized vacations, subsidized Christmas expenses, Pluxee card.

Work in dynamic, ambitious and rapidly growing company alongside an international team.

Fixed-term contract, hybrid work after the probationary period (2 days ho /3 days office in Gliwice)

Please send your CV in English.