Sales Support Associate

Who you are

• Experience in sales support, sales operations, deal desk, revenue operations, contracting, or a related function
• Working knowledge of Salesforce and familiarity with quoting or guided-selling tools
• Experience coordinating contracts, approvals, DocuSign workflows, procurement requests, or similar sales-support processes
• Strong organizational and follow-through skills, with the ability to manage multiple time-sensitive requests
• Excellent written and verbal communication skills
• Ability to prioritize competing requests and meet defined service-level expectations
• Strong attention to detail, particularly when working with pricing, contracts, approvals, and CRM data
• Ability to collaborate effectively across Legal, Finance, Billing, IT, Sales Operations, Product, and Service Delivery
• Ability to quickly learn complex product catalogs, pricing models, and internal processes
• Demonstrated judgment regarding when to resolve, route, or escalate requests
• Commitment to process consistency, data accuracy, and continuous improvement

What the job involves

• The Sales Support Associate helps sellers maximize time with clients and revenue-generating activities by removing internal blockers and coordinating critical deal-support activities
• This role supports up to 10 assigned sellers, with a focus on top-priority opportunities, quoting accuracy, contract execution, deal desk requests, and consistent buyer deliverables
• The Sales Support Associate serves as a first point of contact for Level 1 quoting support, coordinates cross-functional follow-through, and identifies opportunities to improve sales tools, processes, and user experience
• This role flags and recommends enablement improvements but does not build or deliver enablement content
• Provide guided-selling tool support and scheduling assistance for assigned sellers
• Partner with sales managers and Sales Operations to support the team’s highest-priority opportunities
• Serve as the first line of response for Level 1 quoting requests in the Salesforce support queue, maintaining a 24-hour SLA
• Escalate technical, complex, or non-Level 1 requests to the appropriate team
• Own deal desk requests from intake through resolution, ensuring internal action items do not stall
• Coordinate legal and MSA requests, including routing, tracking, and follow-through to signature
• Prepare and send DocuSign envelopes, manage approval routing, and track signature status
• Support procurement activities tied to deals, including vendor coordination, purchase orders, and purchasing approvals
• Coordinate RFP and client reference requests
• Build and support client-facing presentations and deal materials
• Track incentive-related paperwork and deal approvals
• Support Salesforce hygiene and data corrections for active contracts in partnership with Sales Operations, Billing, and Implementations
• Develop strong knowledge of Lightedge’s product catalog and pricing models to support deal structuring and quoting
• Collaborate with Legal, Finance, Service Delivery, Sales Operations, Product Management, IT, and Enablement
• Identify and recommend improvements to quoting, contracting, and deal-support processes through standardization
• Surface tooling and skills gaps to IT, Sales Operations, and Sales Enablement

Benefits

• Health, Vision & Dental
• Life & Long-Term Disability Insurance
• 401(K) Match
• PTO, Sick/Personal Time & 10 Paid Holidays
• Paid Maternity, Paternity & Adoption Leave