Sales Support Associate

Summary:

The Sales Support Associate provides essential sales and operational support for House of Matouk and the NYC Trade business, helping ensure a seamless experience for clients and sales teams. This role coordinates order management, account administration, and day-to-day House of Matouk operations, working closely with cross-functional partners to resolve issues proactively and uphold Matouk’s standards of exceptional service.

The Sales Support Associate is expected to embody Matouk’s Beliefs in Action and contribute to a collaborative, organized, and service-oriented environment.

Main Duties & Responsibilities

Sales & Order Management Support

• Create and distribute weekly order status reports, communicating relevant updates to the HoM and NYC Trade sales teams.
• Collaborate with Order Management, Fulfillment, Production, and Billing/Finance to ensure accurate and timely processing and shipment of orders.
• Proactively monitor open orders, anticipate potential delays, and coordinate solutions to meet client expectations and requested delivery dates.
• Support new account setup and coordinate proposals and quotations for HoM and NYC Trade clients.
• Provide timely, responsive support to sales teams, helping ensure a seamless and elevated client experience.

House of Matouk Operations

• Coordinate day-to-day operational needs of House of Matouk to support an organized, efficient, and welcoming retail environment.
• Support inventory management, replenishment, stock transfers, and inventory accuracy.
• Coordinate incoming and outgoing shipments, deliveries, and receiving.
• Manage store supplies, vendor communications, and maintenance requests.
• Provide operational and logistical support for client appointments, events, and other in-store activities as needed.
• Product knowledge across all categories and proficiency in Shopify, Salesforce, CRM app and all systems.
• Ability to engage, interact and independently host client consultation when needed.

Systems & Administration

• Maintain accurate client records, account assignments, and order information across Salesforce, Shopify, and other relevant systems.
• Ensure information is consistent and up to date across HoM and NYC Trade, following established account ownership guidelines.
• Maintain spreadsheets, reports, and operational tools that support sales activity and client engagement.
• Identify opportunities to improve administrative processes, communication, and operational efficiency.
• Perform other duties as assigned.

Success Measures

• Order Accuracy & Timeliness: Orders are tracked proactively, processed accurately, and issues are resolved in a timely manner.
• Client & Sales Team Support: Consistent, responsive, and solution-oriented service across both channels.
• Operational Excellence: Store logistics, inventory coordination, and day-to-day operational needs are managed efficiently.
• Data Accuracy: Client records, account assignments, and order information are consistently accurate and up to date.
• Cross-Functional Collaboration: Strong communication and effective coordination with internal teams to resolve issues and support business needs.

Qualification Requirements

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 2 to 4 years of experience in sales support, retail operations, customer service, or order management.
• Experience in luxury retail, home furnishings, textiles, or a related industry is a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong customer service orientation and proactive problem-solving abilities.
• Proficiency in Microsoft Excel or Google Sheets; experience with Salesforce, Shopify, or similar systems preferred.
• Basic understanding of retail operations, inventory management, and order processing.
• Ability to collaborate effectively with colleagues across departments and levels of the organization.