Sales Support

DESCRIPTION OF EMPLOYER:  Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region.  Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions. *SUMMARY:

The Sales Support role is responsible for assisting in the overall day-to-day operations of the sales team, managing assigned customer accounts including order entry, resolving customer service issues, identifying opportunities for sales growth and all facets of servicing accounts.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser’s value and products

• Enter customer orders into ERP order management

• Inform customers of current promotions and events and recommend additional and complimentary products

• Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.

• Know the product catalog, including customer specific proprietary products, in order to assist customers with product suggestions and alternatives

• Monitor orders before the cut-off time for next day delivery

• Manage each day towards exceeding team sales goals for customer orders, customer service resolutions and customer calls and provide regular updates to management on progress toward sales goals and key performance metrics

• Assist with customer specific pricing audits to ensure maximum profitability while maintaining customer specific pricing obligations, as defined in applicable contracts.

• Keep the appropriate accounts’ order guides up to date with necessary changes or updates.

• Maintain customer specific contact lists in a centrally located shared document, accessible to all sales team members.

• Provide regular updates to management on progress toward sales goals and key performance metrics

• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads

• Share market insights and customer feedback with the team to improve strategies

• Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource

• Assist in conducting cold call prospecting for new customers

• Use CRM tool to document client interactions and track progress and prepare analytics for review

• Assist in account set up for online order entry, providing training and support as necessary to facilitate a positive customer experience.

• Provide item maintenance team with relevant information to assist with Item Set-up or potential issues with key products for assigned customers

SKILLS REQUIRED:

• Excellent organizational and project management skills, with a strong writing ability, math skills and attention to detail.

• Effective communication and interpersonal skills and the ability to build and maintain effective working relationships with employees, management, customers, and vendors.

• A proficient knowledge of Microsoft Office with the willingness to expand upon these skills through seminars and workshops.

• Ability to quickly find and resolve customer inquiries

• Dependable and punctual time management skills

• Empathy and the ability to take initiative for the customer

• Strong problem-solving skills ­with the ability to creatively resolve tricky situations as a team player

• Ability to work in a fast-­paced environment, subject to rapid change and uncertainty

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or equivalent
• A minimum of three years' experience in a sales or sales support, customer service or administrative role (required)
• Experience in food service or food distribution (preferred)

PHYSICAL REQUIREMENTS:

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

• Ability to physically stand, bend, squat, and lift equipment up to 50 pounds.

• Remaining in a stationary position, often standing or sitting for prolonged periods.

• Moving about to accomplish tasks or moving from one worksite to another.

• Communicating with others to exchange information.

• Repeating motions that may include the wrists, hands and/or fingers.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust.