Sales Support

About the role

We are looking for a proactive, organised and customer-focused Sales Support Executive to support our Sales Team in managing enquiries, quotations, order processing and customer coordination.

This role is ideal for someone who enjoys working in a fast-paced environment, is detail-oriented, and can coordinate effectively between customers, sales, purchasing, design and operations teams.

What you'll be doing

• Provide daily administrative and operational support to the Sales Team.

• Handle customer enquiries via phone, email, WhatsApp and other communication channels.

• Prepare quotations, sales orders and other sales-related documents accurately and promptly.

• Follow up with customers on quotations, artwork approval, order confirmation and delivery requirements.

• Assist Sales Executives in recommending suitable premium gift products according to customers' requirements and budgets.

• Coordinate with the Purchasing Team on product availability, pricing, and lead time.

• Coordinate with the Graphic Design Team for artwork, logo placement, product mock-ups and customer approval.

• Follow up closely on confirmed orders to ensure all deadlines and delivery schedules are met.

• Maintain and update customer information, quotations, sales activities and order status in the company system.

• Monitor outstanding quotations and assist the Sales Team with timely follow-ups.

• Handle customer requests and resolve basic order-related issues professionally.

• Build good working relationships with customers and provide excellent after-sales support.

• Perform other sales support and administrative duties when required.

What we're looking for

• Minimum SPM / Diploma / Degree in Business Administration, Marketing, Sales or related field.
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills in English and Bahasa Malaysia
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new software systems quickly
• Attention to detail and a commitment to accuracy in all administrative tasks
• Customer-focused mindset with a friendly and professional demeanor
• Ability to work both independently and as part of a collaborative team
• A proactive approach to problem-solving and process improvement

About us

Gift Planner (M) Sdn Bhd is a dynamic and customer-focused organisation dedicated to delivering high-quality gift planning and solutions to our valued clients. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the gift industry. Our team is passionate about creating memorable experiences for our clients, and we pride ourselves on our collaborative culture where every team member plays a vital role in our success. We are looking for enthusiastic individuals who share our values and are eager to contribute to our continued growth and success.

Apply now

If you are interested in joining our team as a Sales Support professional and believe you have the skills and experience we're looking for, we encourage you to submit your application or send you resume to 013-9273556 (whatsapp).