Sales Support

Main responsibilities:

• Handle customer inquiries and respond according to SLA.
• Prepare and send quotations to prospective customers.
• Manage warranty & claims: record-keeping, coordinate follow-up actions, and reporting.
• Track order status and monitor shipment processes until delivery on time.
• Coordinate closely with the logistics team to expedite shipments and resolve outstanding orders.
• Prepare periodic data reports (Excel) related to sales, shipments, claims, and relevant KPIs.
• Analyze sales success and lost deals to provide insights for process improvement.
• Provide direct support to the sales team: customer follow-ups, scheduling, and preparation of sales documents.
• Collaborate with the marketing team to support promotions and proposal materials when needed.
• Initiate measures to improve customer satisfaction and propose service improvements.
• Communicate with internal and external parties, including expatriates when required.

Qualifications & skills:

• Minimum education: D3/S1 in a related field preferred.
• Experience in sales support, customer service, or logistics is a plus.
• Proficient in Microsoft Excel (reporting, pivot tables, filtering).
• Good communication, organized, responsive, and able to collaborate across teams.
• Analytical skills to identify causes of lost deals and provide recommendations.
• Fluent in Indonesian; active English ability is an advantage.
• Willing to coordinate intensively with logistics and sales; placement in Cakung / East Jakarta if required.
• Familiarity with heavy equipment products (dump truck, mining truck, crane, excavator) is advantageous.