Sales Support

About the role

We are seeking a talented and motivated Sales Support professional to join our dynamic team at PT. CJ Logistics Indonesia. In this full-time role, you will be responsible for providing high-quality sales support to our sales team, ensuring efficient and effective customer service. The position is based in Kelapa Gading, North Jakarta.

What you'll be doing

• Providing administrative support to the sales team, related to preparing and following up quotations
• Respond promptly to customer inquiries and provide accurate freight rates and transit time information
• Maintain regular contact with clients to ensure service satisfaction and identify potential new business opportunities.
• Coordinate with operations and documentation teams to ensure smooth shipment handling and delivery
• Maintaining accurate and up-to-date customer information and records in our CRM system
• Liaise with carriers, airlines, and overseas agents to obtain the best freight rates
• Update and maintain a rate database (Air/Sea/Truck/FCL/LCL).
• Track quotation conversion rates and report lost business reasons to sales management
• Generating sales reports and analyzing data to identify trends and opportunities
• Handling various ad-hoc administrative tasks to ensure the smooth operation of the sales function
• Supporting the implementation of sales strategies and initiatives
• Participating in team meetings and contributing to the overall success of the sales department

What we're looking for

• Bachelor’s degree in Logistics, Business Administration, Supply Chain, or related field
• Minimum 3 years of experience in a sales support or administrative role, preferably within the manufacturing, transport, or logistics industry
• Strong organizational and multi-tasking skills, with the ability to priorities and manage competing deadlines
• Excellent communication and interpersonal skills, with the ability to interact effectively with both internal and external stakeholders, and with a customer-centric approach
• Proficient in using Microsoft Office, including Excel, PowerPoint, and Word
• Analytical mindset with the ability to interpret data and generate insights
• Proactive and resourceful, with a passion for providing exceptional customer service
• Strong administrative and organizational skills, with the ability to multitask and priorities effectively
• Familiarity with CRM systems and data management
• A team player with a positive attitude and a willingness to learn

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.