Sales Support

Key Responsibilities:

• Handle inbound hotline inquiries and manage consumer requests received from third-party advertising channels.
• Evaluate and qualify sales leads, assign qualified leads to the appropriate sales team, and monitor follow-up progress.
• Maintain accurate lead records and prepare regular reports on lead status, response progress, and case closure.
• Coordinate weekly follow-ups with dealers to track lead conversion and maintain complete documentation of closed cases.
• Conduct monthly dealer performance evaluations based on lead management and case closure metrics, and share reports with relevant stakeholders.
• Create and process Sales Orders (SO) based on dealer Purchase Orders (PO), ensuring all information is accurate and consistent.
• Monitor Sales Order status, follow up on pending orders, and coordinate with internal teams until orders are completed.
• Track order fulfillment and delivery progress, ensuring products are delivered according to customer requirements and Proof of Delivery (POD) is obtained.
• Prepare daily operational reports and provide administrative support for sales operations.
• Perform other tasks assigned by the supervisor.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field.
• Minimum 1–2 years of experience in Sales Operations, Marketing Operations, Order Management, or related administrative roles.
• Strong organizational and coordination skills with attention to detail.
• Proficient in Microsoft Excel and Microsoft Office.
• Good communication skills and ability to coordinate with multiple departments.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in English and Chinese