Sales Support

About us

Dynamic Gift NZ Ltd is a dynamic and innovative company dedicated to delivering exceptional gifting solutions to clients across New Zealand. We pride ourselves on our customer-centric approach, quality products, and commitment to building long-term relationships with our clients. Our team is passionate about creating memorable experiences through thoughtful and personalised gift solutions. We foster a collaborative workplace culture where creativity, integrity, and excellence are valued.

About the role

We are seeking a Sales Support / Sales professional to join our team in Newmarket, Auckland on a full-time basis. This role is integral to our sales operations and plays a crucial part in ensuring our sales team has the support they need to succeed. As Sales Support/Sales you will be the backbone of our sales function, providing essential administrative, operational, and customer-focused support that directly contributes to achieving our sales targets and maintaining strong client relationships. Your efforts will ensure smooth sales processes and enhanced customer satisfaction across the organisation. You will also have a number of your own clients to maintain and provide sales services to.

Key responsibilities

• Providing comprehensive administrative support to the sales team, including scheduling, correspondence management, and documentation organisation
• Processing sales orders, quotes, and customer inquiries in a timely and accurate manner
• Maintaining and updating customer databases and CRM systems with current information
• Coordinating client communications and ensuring all queries are directed to the appropriate sales team members
• Preparing sales reports, presentations, and materials to support sales activities and client pitches
• Acting as a point of contact for clients, providing information about products, services, and order status
• Assisting with customer onboarding and ensuring a smooth transition into new client relationships
• Supporting the execution of sales campaigns and promotional activities
• Liaising between sales, warehouse, and other departments to ensure efficient order fulfilment and delivery
• Handling incoming calls and emails with professionalism and attention to detail

What we're looking for

• Proven experience in a sales support, or sales, administrative, or customer service role, preferably within a gifting, retail, or prom otional company.
• Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders
• Proficiency in using CRM systems, Microsoft Office applications, and other relevant software platforms
• A customer-focused mindset with a genuine passion for delivering exceptional service
• Attention to detail and accuracy in data entry and documentation
• Ability to work independently and as part of a collaborative team
• Strong problem-solving skills and the ability to adapt to changing priorities
• Experience with order management or customer relationship processes would be advantageous
• A positive attitude and willingness to support the broader sales and business objectives

What we offer

We are committed to creating a supportive and rewarding work environment for our team. We offer competitive remuneration, career development opportunities, and a workplace culture that values professional growth and collaboration. We provide great working situation in our Newmarket office. Our team benefits from a supportive management approach, opportunities to expand your skillset, and the chance to be part of a growing organisation. We also offer staff discounts on our products and regular team events that foster camaraderie and connection amongst our staff.

Apply now

If you are an organised, detail-oriented professional who thrives in a fast-paced sales environment and would like to join our dynamic team at Dynamic Gift NZ Ltd, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this Sales Support position.