Sales Support

1. Sales Support

• Assist in preparing sales-related documents, product information, and other supporting materials as required.
• Provide administrative and operational support to the Business Development Department to ensure smooth daily operations.
• Maintain and update customer information, records, and relevant documentation.
• Provide assistance and backup support to the Sales Admin cum Sales Coordinator when required.
• Coordinate with relevant departments to obtain information and follow up on customer requests and sales-related matters.

2. Customer Service and After-Sales Support

• Assist in handling customer inquiries and after-sales matters, including product inquiries, product issues, and service-related requests.
• Coordinate with the Technical Department regarding customer-reported product issues, technical inquiries, and requests for technical assistance.
• Follow up with the Technical Department on pending cases and provide updates to customers when necessary.
• Assist in coordinating technical service appointments, product inspections, or other after-sales arrangements where required.
• Record customer complaints, product issues, follow-up actions, and resolutions for future reference.
• Ensure customer inquiries and after-sales matters are communicated to the relevant departments and followed up accordingly.

3. Marketing and Product Information Support

• Send product flyers, catalogues, company introductions, and product information to potential and existing customers via email to introduce the company's products and services.
• Assist in distributing product updates and informational materials to customers when required.
• Assist in preparing and sharing relevant product information to support customer communication.
• Coordinate with relevant departments to obtain accurate product information for customer reference.
• Provide administrative support for marketing and promotional activities as required.

4. Market Information and Reporting

• Assist in gathering information on market trends, competitor activities, and customer needs.
• Compile customer information and basic market research data to support departmental planning.
• Assist in preparing customer inquiry summaries, after-sales follow-up reports, and other departmental reports as required.
• Gather and record customer feedback to support service improvement initiatives.
• Maintain accurate records of customer inquiries, product issues, and follow-up activities.

5. Administrative Coordination

• Provide administrative and coordination support for the daily operations of the Business Development Department.
• Assist and provide backup support to the Sales Admin cum Sales Coordinator during busy periods, staff absences, or when additional assistance is required.
• Assist with customer follow-ups, documentation, data updates, and other coordination tasks.
• Maintain proper records of customer communications, product information, after-sales matters, and departmental documents.
• Coordinate with the Technical Department and other relevant departments to facilitate the smooth flow of information and follow-up actions.

6. Additional Responsibilities

• Perform any other job-related tasks or ad hoc assignments as required to support departmental operations and business objectives.
• Carry out other related duties as assigned by the Business Development Manager or Management from time to time.

7. Job Requirements

• Minimum SPM qualification; candidates with a Diploma in Business Administration, Marketing, or a related field are welcome to apply.
• Fresh graduates are encouraged to apply. Relevant working experience will be an added advantage.
• Basic computer skills, including Microsoft Word, Excel, and email correspondence.
• Good communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Responsible, willing to learn, and able to work independently as well as in a team.
• Able to manage assigned tasks and complete them within deadlines.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Free parking
• Professional development

Work Location: In person