Sales Support Co-ordinator

Are you an organised, customer-focused professional with experience in sales administration or sales support? Do you enjoy building relationships, solving problems, and supporting a busy sales team to achieve success?

We are looking for a proactive Sales Support Co-ordinator to join our growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to play a key role in supporting business growth and delivering excellent customer service.

About the Role

As our Sales Support Co-ordinator, you will work closely with the Sales Team, customers, and internal departments to ensure a seamless customer experience from enquiry through to contract set-up and ongoing account management.

You will be responsible for coordinating sales administration activities, supporting customer onboarding, maintaining CRM and ERP systems, preparing reports, and helping the business identify and secure new opportunities.

Key Responsibilities

• Act as a key point of contact between prospective and existing customers and internal teams.
• Set up trade waste contracts within our ERP system and liaise with Transport teams to ensure services are assigned correctly.
• Coordinate customer onboarding and issue welcome packs.
• Manage enquiries and orders received through shared inboxes, directing them appropriately and assisting where possible.
• Ensure all sales activities are compliant with company procedures and relevant legislation.
• Produce reports from CRM and ERP systems to support sales performance analysis and decision-making.
• Prepare and check customer documentation, quotations, and reports for accuracy.
• Support the Sales Team in identifying and converting new business opportunities.
• Build and maintain strong customer relationships to encourage retention and long-term growth.
• Work collaboratively with other departments to ensure customers receive excellent service throughout their journey.
• Resolve customer issues and complaints professionally and efficiently.
• Follow up on sales leads in a timely manner and promote the company's products and services.
• Monitor market trends and competitor activity, sharing insights with the Head of National Sales.
• Attend exhibitions, trade events, and industry functions where appropriate.
• Develop a strong understanding of our systems, services, and the waste management industry.

About You

We're looking for someone who is highly organised, customer-focused, and confident communicating with people at all levels.

Essential Skills & Attributes

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• High level of numeracy and attention to detail.
• Good commercial awareness.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple tasks and work to deadlines.
• Excellent problem-solving skills.
• Positive, proactive, and professional approach.
• A motivated "can-do" attitude with a willingness to learn.

Experience

• Ideally, at least 2 years' experience in a sales support, sales administration, customer service, or similar commercial environment.
• Experience supporting customers and providing solutions based on customer needs would be advantageous.
• Experience using CRM or ERP systems would be beneficial.

Other Requirements

• Willingness to travel and stay overnight occasionally when required.

What We Offer

• Competitive salary
• Company benefits package
• Training and development opportunities
• Supportive team environment
• Opportunity to develop your career within a growing business

If you're looking for a role where you can make a real impact by supporting business growth and delivering excellent customer service, we'd love to hear from you.

No agencies please. Unsolicited CVs submitted by agencies will not be accepted, and no fees will be payable.

Pay: £26,000.00 per year

Benefits:

• Company pension
• On-site parking

Work authorisation:

• United Kingdom (required)

Location:

• Bedlington, Northumberland (preferred)

Work Location: In person