Sales Support Co-ordinator

SALES SUPPORT & COORDINATORMIHS – Marcellus Exhibitions

Company: Marcellus Exhibitions
Location: Ahmedabad
Department: Sales & Business Development
Employment Type: Full-Time
Experience: 1–3 Years preferred

About the Role

We are looking for a proactive and organised Sales Support & Coordinator to support our Business Development and Sales team for MIHS.

The role will involve lead management, client follow-ups, sales coordination, data management, documentation, and communication with exhibitors and prospective clients.

The ideal candidate should be confident in communication, comfortable with Excel/CRM systems, disciplined with follow-ups, and capable of coordinating multiple tasks in a fast-paced exhibition environment.

Key Responsibilities

Sales Support

• Support the Sales/BDM team in managing daily sales activities.
• Follow up with prospective exhibitors through calls, WhatsApp and email.
• Maintain and update the sales lead database.
• Track enquiries, follow-ups, quotations and booking status.
• Coordinate with BDMs to ensure no lead or follow-up is missed.
• Share brochures, floor plans, quotations and other sales material with clients.
• Maintain daily and weekly sales reports.

Client Coordination

• Communicate professionally with existing and prospective exhibitors.
• Understand basic client requirements and coordinate with the concerned BDM/team member.
• Assist clients with booth/space availability, participation details and documentation.
• Coordinate after-sales requirements with internal teams.
• Maintain proper records of client communication and commitments.

Data & Reporting

• Maintain accurate Excel/CRM records of leads and clients.
• Prepare daily follow-up reports and sales activity reports.
• Update lead status, next follow-up date, client response and booking stage.
• Monitor pending payments, documents and other sales-related requirements.
• Prepare MIS reports for management whenever required.

Exhibition Coordination

• Coordinate with internal teams for exhibitor requirements.
• Assist in collecting exhibitor information, company profiles, logos and required documents.
• Support the team before, during and after the exhibition.
• Coordinate with exhibitors and internal departments for smooth execution.

Required Skills

• Excellent communication and follow-up skills.
• Good spoken and written English.
• Good knowledge of MS Excel / Google Sheets.
• Comfortable using WhatsApp, email and CRM/database systems.
• Strong organisational and coordination skills.
• Ability to maintain accurate records.
• Good telephone etiquette and client-handling skills.
• Ability to work under deadlines and manage multiple follow-ups.
• Positive attitude and strong ownership of assigned responsibilities.

Preferred Profile

• 1–3 years of experience in sales support, inside sales, tele-calling, customer coordination, exhibition/events, or business development support.
• Experience in exhibitions, B2B sales or event management will be an advantage.
• Candidates with strong communication and coordination skills but from other B2B industries may also apply.

Key Performance Areas (KPIs)

• Daily follow-up completion.
• Lead database accuracy.
• Response and follow-up discipline.
• Number of qualified leads supported.
• Sales team support and coordination.
• Timely quotation/document sharing.
• Client response tracking.
• Conversion and booking support.
• Timely submission of daily/weekly reports.

What We Look For

Organised | Responsible | Proactive | Good Communicator | Follow-up Driven | Detail-Oriented | Team Player

If you are someone who enjoys talking to clients, managing follow-ups, working with sales teams and making sure things get done on time, this role could be a good fit.

Apply

Interested candidates can share their CV along with current location, total experience, current/last salary and expected salary.

Pay: ₹11,056.01 - ₹30,000.00 per month

Work Location: In person