Sales Support Coordinator

About us

Oak Tree Group specialises in providing affordable and secure independent living communities for seniors throughout Australia. Our focus is on building small villages that combine residential and recreational facilities in an environment where residents can form new friendships, be part of a safe community and still live independently.

About the role

The Sales Support Coordinator is responsible for converting sales enquiries into booked appointments and village tours across the Oak Tree Group portfolio, by handling every incoming enquiry, maintaining a disciplined follow up cadence and making sure no lead sits without a next action. The role is a sales role, not an administrative one. Success depends on the quality of the conversation: qualifying the enquiry, uncovering and working through objections, building rapport and progressing the lead to an appointment.

The role suits someone who has sold from the frontline and now wants to apply that skill by phone. The role also maintains the accuracy of the sales database, because the follow up cadence depends on records being complete and current.

Key responsibilities

• Act as the first point of contact for all inbound sales enquiries across phone, webchat, email and web forms, and record them in the sales database on the day of receipt
• Answer every enquiry with a genuine sales conversation, establishing what the prospect is looking for, their timeframe and their circumstances
• Qualify enquiries against agreed criteria and route them to the appropriate Village Manager or Sales Manager with the context needed for an informed first conversation
• Make outbound follow up calls to leads and maintain the agreed contact cadence, so that every lead is contacted at the right interval and in the right way
• Uncover objections during the conversation, work through them where possible and progress the lead rather than closing it prematurely
• Book and confirm appointments and village tours and manage rescheduling and cancellations
• Manage the Village Managers' appointment calendars, so that appointments are booked into available time and the Village Manager is prepared for each one
• Maintain the accuracy, completeness and currency of all lead and enquiry data held in the sales database
• Prepare and issue information kits, brochures, floor plans, price lists and follow up correspondence to prospects
• Report on lead and appointment activity, including enquiry volume, response times, contact cadence adherence, appointment and tour bookings, and conversion by village

About you

• A background in frontline sales, with a demonstrated record of converting enquiries into appointments and sales
• Selling by phone, including cold and warm outbound calling to a defined cadence
• Qualifying leads, uncovering objections and working through them to progress a conversation
• Appointment setting and diary management on behalf of others
• Maintaining lead records in a customer relationship management system or sales database
• Strong telephone sales technique, including rapport building, questioning, objection handling and closing to a next step
• Confident use of a customer relationship management platform to manage a lead pipeline and contact cadence
• Sound written communication for follow up correspondence and information kits
• Understanding of privacy, consent and direct marketing obligations under the Privacy Act and Spam Act
• Personable and warm, with genuine empathy for prospective residents and their families

How to apply

If this sounds like you please submit your resume and cover letter outlining your suitability for the role. We look forward to hearing from you.