Sales Support Coordinator

Looking for a role where no two days are the same?

At Better Packaging, we're on a mission to use packaging as a force for good. We help businesses around the world reduce waste through sustainable packaging solutions that are better for people and the planet.

This is a highly varied role that combines customer support, office administration, reporting, systems administration, sample management and sales support.

If you enjoy being the person who makes things happen behind the scenes, we'd love to hear from you.

About the Role

You'll be supporting customers, the sales team and our leadership team across a wide range of day to day activities.

This role is perfect for someone who enjoys variety, takes pride in being organised and loves keeping things running smoothly.

What You'll Be Doing

Customer Support

• Answer customer enquiries via email and phone
• Support customers with order tracking, returns and product questions
• Assist customers using our online ordering platforms
• Help deliver an exceptional customer experience

Samples Management

• Create and dispatch customer sample packs
• Prepare VIP sample packs for prospective customers
• Manage and organise sample inventory
• Keep our sample library accurate and up to date

Systems & Administration

• Support supplier and customer onboarding
• Maintain accurate information in HubSpot and other business systems
• Become an expert in our Direct-to-Supplier (DTS) processes
• Assist with sales reporting, data management and impact reports

Office & Executive Support

• Keep the office organised, tidy and running smoothly
• Manage office supplies and meeting room setup
• Coordinate team lunches, catering and office activities
• Provide administrative support to the CEO and wider team

About You

We're much more interested in attitude and capability than a specific background.

It is likely that you have 1 to 3 years of work experience. You might come from customer service, administration, retail, hospitality, operations or sales support.

You'll likely be:

• Highly organised
• Detail-oriented
• A confident communicator
• Systems savvy
• Willing to learn
• Comfortable juggling multiple priorities
• Someone who enjoys helping people and solving problems

We'd Love It If You Have

• Experience in administration, customer service, operations or sales support

• Strong Microsoft Office skills, particularly Excel

• Confidence communicating with customers by phone and email

• A can do attitude where no job is too much trouble

Bonus Points

• Experience working in a small business environment
• Reporting or analytical experience
• Mandarin language skills

Please note: Fluent English communication skills are essential. Mandarin is not required but would be helpful when communicating with some of our suppliers and customers in China.

Why Join Better Packaging?

• Work for a purpose-driven company making a real impact
• Join a supportive, collaborative team
• Learn about customer operations, business systems and reporting
• Enjoy a varied role where every day is different
• Opportunity to grow and develop with a fast-growing business

If you're organised, proactive and love helping things run smoothly, we'd love to hear from you.

Apply now and help us build a better world through better packaging.