Sales Support Coordinator

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. 

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Our Opening and Your Responsibilities

The Sales Support Coordinator processes order flow by examining incoming orders, validating data accuracy, coordinating with key stakeholders, and executing daily operations to support departmental efficiency.

This role will collaborate with Regional Sales Managers to support account growth strategies, evaluate user specifications, create quotations, audit technical orders, and maintain the opportunity pipeline. The role also serves as a customer liaison, building and sustaining business relationships through effective communication and support. 

Approximately 60% of the role is customer-facing/customer handling and 40% involves coordination with Sales Managers and sales support activities. 

Key Responsibilities

• Communicate with customers and sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers

• Oversee completion of CRM tasks assigned by internal teams

• Assist with billing disputes in collaboration with the CFE (External Collections Company)

• Communicate with customers regarding overdue items

• Coordinate with team members to ensure consistent phone coverage

• Support entry of complex orders

• Review outstanding pipeline and support Regional Sales Managers by requesting opportunity follow-up/updates from Channel Partners

• Update opportunities based on information received from Regional Sales Managers and Channel Partners

  Coordinate with Regional Sales Managers to achieve problem resolution and address customer issues

• Support account qualification for Q sites to determine account potential

• Complete professional customer quotations and pre-sales activities

• Work closely with the Data Steward to maintain CRM database accuracy

• Complete data-related projects and other duties as assigned.

• Background in Pharma, Semiconductors, Food & Beverage or similar business environments

What You Need to Succeed

• High school diploma or GED required
• 1–3 years of Customer Service experience in a fast-paced environment
• Strong customer service skills
• Strong interpersonal skills with experience working with internal and external customers
• Strong analytical and reasoning skills
• Detail-oriented with the ability to learn quickly and respond accurately
• Ability to resolve problems through interaction with other departments
• Ability to handle a steady volume of calls with professionalism and a positive attitude
• Computer data entry experience
• Willingness and ability to comprehend technical training

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

• Tuition reimbursement, educational matching gift program, perks and discounts

• Parental and caregiver leave programs

• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee

  Assistance Program, and domestic partner benefits

• Global market strength and worldwide leadership in precision instrumentation

• A brand name that is identified worldwide with precision, quality, and innovation

• Thousands of patents, design and innovation awards across the Mettler Toledo

• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]