Sales Support Coordinator

Company Name: Italia Ceramics Ltd

Company Website: https://italiagroup.in/

Roles & Responsibilities

• To act as a single point connection between all Marketing Field staff / Dealers/ Corporate office / Other Departments and to respond to business inquiries in accordance with established policies and procedures.
• To interfaces with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
• To collect the necessary information to complete marketing tasks. Independently determines the appropriate methodology in creating marketing and presentation materials.
• To coordinate with multiple client projects by coordinating with Marketing staff, approving and closing out task specifications and tracking results.
• To co-ordinate with CAD team, developing and sending the presentation to all clients and Architects.
• To provide Samples and Promotional material to the concerned clients. Along with that also send Quotations / Performa invoices as desired by the client/ dealers.
• To effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management. To solve problems involving several options in situations.
• To prioritize work assignments and to obtain appropriate approval prior to placing orders with factory. Organizing and coordinating work assignments with factory.
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
• To manage the flow of orders requires strong reliance on monitoring and co-ordination of dispatch schedules both manually and with computer programs
• To handle ERP System for Order/Sample/Promotional Tool processing.
• To update and maintain the document library and marketing supplies.
• To train team members on various software programs along with processes.

Preferred candidate profile

• 2 - 5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
• Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
• Strong communication, coordination, follow-up and client-handling skills.
• Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
• Strong organizational skills with a proactive and problem-solving approach.