Sales Support Coordinator

Company Description PSTG Ltd is a market-leading technology services and support company based in London, providing a wide range of technical expertise and strategic technology partnerships. The organization delivers tailored solutions to private and public sector clients, helping them operate efficiently and profitably. PSTG focuses on protecting customers from cyber threats while driving innovation that enhances collaboration and productivity. The company supports clients in remaining competitive in both domestic and global markets. PSTG holds key accreditations including ISO 9001, ISO 27001, Cyber Essentials PLUS.

Role Description The Sales Support Coordinator is a full time, on-site role based in London, providing operational and administrative support to the sales team. The role involves preparing quotes and proposals, maintaining accurate records in CRM and other systems.. The coordinator will respond to customer inquiries, follow-ups, and ensure timely communication between internal teams and external stakeholders. Daily tasks include generating reports, tracking sales activities, supporting customer onboarding, and helping ensure a smooth sales process from initial contact to post-sale support. The role also contributes to continuous improvement of sales processes and supports compliance with company standards and accreditations.

Qualifications

• Strong customer-focused skills, including Customer Service and commitment to Customer Satisfaction.

• Effective Communication skills, with the ability to interact professionally with clients and internal stakeholders.

• Solid Administrative Assistance experience, including document preparation, data entry, and CRM or database management.

• Analytical Skills to interpret data, track performance metrics, and support decision-making.

• Good organizational and time-management abilities, with attention to detail and accuracy.

• Proficiency with standard office software (e.g., MS Office) and familiarity with sales or CRM tools. (Halo)

• Ability to work collaboratively in a team-oriented environment and build positive working relationships.

• Previous experience in sales support, account coordination, or a similar role in a technology or services environment is advantageous.

• Relevant education or training in business, administration, or a related field is beneficial.

• Good commercial awareness and an interest in developing within a sales operations or account management environment.

• Experience working in an MSP, IT reseller or technology services environment would be beneficial.

• • Familiarity with Microsoft 365 licensing, vendor portals, PSA or CRM systems would be advantageous