Sales Support Coordinator, Iberia

Title: Key Account Coordinator (Spanish Speaking)

LOCATION: London, Hammersmith

 

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO

:

SALES DIRECTOR, IBERIA

 

Role Purpose

The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming

account-specific

queries.

This role holder

will be expected to support communications between the sales team and customers.

 

What You’ll Do:

• In-depth

  product

  setup

  information:

  providing all customers with the detail they need on Funko products and categories

  .

• Product image

  management:

  ensuring key customers are receiving images promptly and correctly

  .

• Catalogue management

  .

• Supplying test certificates as available

  /

  required

  .

• Develop

  ing

  and maintain

  ing

  strong working relationships with customers, retail partners, peers and other departments

  .

• Participat

  ion

  in product

  /

  brand knowledge training to learn about new and existing product lines

  .

• Ensur

  ing

  the highest level of customer service resulting in increased p

• roductivity

  and achieving quarterly incentive goals.

• Assist

  ing

  with

  e

  nquiries regarding client products and

  timelines

  .

• Attend

  ing

  account sales meetings both internally

  /externally and conference calls where applicable

  .

 

What You’ll Bring:

• Excellent written and verbal communication skills in

  English and

  Spanish

  .

• Passionate about the customer experience

  .

• Working knowledge of Microsoft Office 365 package

  s and Excel (including V-Lookups and X-Lookups)

  .

• Excellent organisational skills and ability to prioritize

  .

• Demonstrates a ‘team player’ ethic

  .

• Fantastic attention to detail

  .

• Ability to work with confidential information and remain discreet at all times

  .

• Good relationship builder with internal and external stakeholders

  .

• Driven, pro-active and works at pace

  .

• Ability to ‘think out of the box’ with a hands

  -on mentality.

 

 

 

 

 

 

 

 

Funko is an

equal-opportunity

employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion,

gender

, gender identity,

sexual orientation,

national origin

,

or disability status.

 

The above statements are intended to describe the general nature and level of work being performed by

this role holder. 

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required

and all employees

may be required to perform duties outside of their normal responsibilities from time to time, as needed

.

    

Job Code: