Sales Support Engineer

Customer Relationship Management & Support for Key Accounts:

• Addressing inquiries from customers, and providing a high-quality customer service experience.
• Building and maintaining strong, long-term customer relationships based on trust and confidence to ensure satisfaction and loyalty.
• Managing customer accounts and handling issues to facilitate successful sales and foster repeat business.

Coordination:

• Liaising with internal departments (like logistics or fulfillment) and external stakeholders to ensure efficient delivery and completion of sales processes.
• Traveling to client sites to demonstrate services, provide technical support or hold meetings.

Product Knowledge:

• Stay updated on product launches and develop in-depth knowledge of company products to assist customers and the sales team.

Process Management:

• Ensuring the timely and complete execution of sales processes, from order processing to post-sale follow-up

Perform other duties that may be assigned by your Immediate Head.

Qualifications and Essential Skills

• Bachelor's Degree: A bachelor's degree in a technical field like engineering (e.g., industrial, electrical, mechanical) or a related area is required.
• Communication Skills: Excellent verbal and written communication are critical for coordinating with clients and sales teams.
• Customer Service: Excellent interpersonal and communication skills to build strong client relationships.
• Organizational Skills: Strong time management, attention to detail, and the ability to manage multiple tasks effectively.
• Problem-Solving: Ability to resolve customer issues and identify solutions to improve processes.
• Teamwork: Strong collaborative skills to work effectively with the sales team and other departments.
• At least 2 years of experience in Sales is an advantage and willing to learn technical products.
• Can drive and willing to do field work.