Sales Support Engineer

About the role

We are seeking a Sales Support Engineer to combine technical expertise with sales skills to understand customer requirements, recommend suitable technical solutions, and support the sales team throughout the customer acquisition process. The ideal candidate will be able to communicate technical information clearly and build strong relationships with customers.

Key responsibilities

• Understand customer requirements and recommend appropriate products, systems, or solutions.
• Perform customer visits, site visits, surveys, measurements, and technical assessments when required.
• Conduct product presentations, demonstrations, and technical briefings for customers.
• Work closely with sales teams to identify opportunities and develop technical proposals.
• Prepare quotations, technical proposals, specifications, and supporting documentation.
• Respond to customer technical inquiries and provide pre-sales technical support.
• Collaborate with engineering, project, operations, and product teams to develop solutions.
• Attend customer meetings, trade shows, exhibitions, and industry events.
• Follow up with customers and support the sales process from initial inquiry through order confirmation.
• Maintain accurate records of customer interactions, opportunities, and sales activities.

Job Requirements :

• Diploma or Degree in Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field.
• 1–3 years of experience in sales support, technical sales, engineering, customer service, or manufacturing is preferred.
• Candidates with relevant engineering experience but no sales experience may also be considered.