Sales Support Engineer

Are you passionate about technical solutions and customer engagement? We are looking for a proactive and customer-focused Sales Support Engineer to provide technical and operational support to our sales team, ensuring seamless project execution and an exceptional customer experience.

You will play a key role in supporting business growth by delivering technical expertise, managing customer requirements, coordinating with internal teams, and contributing to continuous improvement initiatives.

Your Responsibilities

• Provide technical support and product recommendations to the sales team and customers.
• Understand customer requirements and propose suitable solutions to meet their operational needs.
• Prepare technical proposals, presentations, reports, and documentation to support sales activities.
• Coordinate with principals, vendors, and internal stakeholders to ensure successful project implementation and customer satisfaction.
• Respond to customer inquiries promptly and maintain strong customer relationships through effective communication.
• Assist in project planning, scheduling, and resource coordination to ensure timely delivery and execution.
• Analyze operational and technical issues, identify root causes, and recommend effective solutions.
• Conduct site visits, product demonstrations, and technical presentations when required.
• Support the introduction of new products and services, including product training and customer onboarding activities.
• Monitor project progress and provide regular updates to customers and management.
• Participate in continuous improvement initiatives to enhance operational efficiency and service quality.
• Ensure compliance with company policies, safety requirements, and industry standards.

Requirements

• Diploma, Degree, Professional Certificate (SKM), or equivalent qualification in Engineering, Business, Marketing, or a related field.
• Fresh graduates are encouraged to apply. Candidates with relevant working experience will have an added advantage.
• Knowledge of industrial equipment, material handling equipment, machinery, automation, or related industries will be an advantage.
• Strong communication, presentation, and problem-solving skills.
• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Customer-oriented with strong interpersonal and relationship-building skills.
• Self-motivated, proactive, and willing to learn.
• Able to work independently and collaboratively in a team environment.
• Valid driving licence and own transportation.
• Willing to travel when required.

Why Join Us?

✅ Comprehensive Training & Development – Gain hands-on experience and exposure to industry-leading products and solutions.

✅ Career Growth Opportunities – Build your career through continuous learning and professional development.

✅ Diverse & Challenging Projects – Work on a wide range of customer applications and technical solutions.

✅ Supportive Team Environment – Collaborate with experienced professionals in a culture that values teamwork and innovation.

✅ Exposure to Industry Leaders – Work closely with renowned principals, customers, and industry experts.