Sales Support Engineer

Key responsibilities

• Manage key customer accounts, including quotations, pricing, contracts, and sales support.
• Build strong customer relationships and be the key contact for technical, delivery, quality, and service matters.
• Coordinate projects from prototype/NPI through mass production, delivery, after-sales support, and EOL.
• Work closely with Engineering, Manufacturing, Quality, and Operations teams to resolve customer and technical issues.
• Handle customer complaints, warranty/returns, troubleshooting, and corrective actions.
• Monitor customer orders and delivery schedules, ensuring timely follow-up.
• Identify new business opportunities and support commercial discussions.
• Conduct customer visits and attend relevant trade shows.
• Prepare regular reports on sales, customer issues, and business opportunities.

About you

• Diploma or higher in Engineering or related discipline
• Minimum 1 year experience in sales support or service engineering
• Ability to manage multiple priorities and work effectively in a fast-paced manufacturing environment

Other Information

• EA Reg No.: R1551305
• License No. 22C1076