Sales Support Engineer

Associate Sales Applications Engineer

Work Location: Sto. Tomas, Batangas
Work Setup: Onsite
Work Schedule: Monday to Friday, 8 hours per day
Shifting Schedule:

• Day Shift: 9:00 AM – 6:00 PM
• Mid Shift: 1:00 PM – 10:00 PM
• Night Shift: 8:00 PM – 5:00 AM

Job Summary

We are looking for an Associate Sales Applications Engineer to provide technical sales support, manage customer quotations and orders, and coordinate with internal teams to ensure efficient order processing and customer satisfaction.

The ideal candidate has a background in engineering, technical sales, sales support, or customer service within a manufacturing environment. This role requires strong communication, analytical, organizational, and problem-solving skills, along with the ability to understand technical products and customer requirements.

Key Responsibilities

Technical Sales Support and Customer Relations

• Provide technical sales support to sales managers, end customers, and distributors.
• Explain technical products, specifications, and capabilities to technical and non-technical audiences.
• Coordinate with customers and engineering teams to ensure products meet required specifications.
• Identify customer needs and assist with product modifications when necessary.
• Build and maintain strong relationships with customers, distributors, and internal stakeholders.
• Contact prospective customers in target markets to expand the customer base.
• Train Business Development Managers and channel partners on company products and capabilities.

Quotation and Order Management

• Prepare and generate quotations, including catalog parts, high-temperature parts, thermocouples (TC), profiles, spikes, and other commodity-based quotations.
• Follow up on open quotations and customer inquiries in a timely manner.
• Process order entries and changes, including order dates, expediting requests, shipping methods, and delivery addresses.
• Monitor orders from initial inquiry through shipment and provide customers with timely status updates.
• Track quotation outcomes and update the CRM system with won/lost status and reasons.
• Verify payment status for prepaid orders and coordinate with relevant departments.
• Maintain accurate customer records, order documentation, reports, and tracking files.
• Record customer complaints in the Complaint Log and coordinate with the appropriate teams for resolution.

Internal Coordination and Business Support

• Work closely with engineering, technical, sales, and other internal teams to ensure smooth order processing and delivery.
• Assist in preparing the annual Order Entry Plan.
• Support annual updates to distribution agreements and other legal documentation.
• Assist with product research and development activities.
• Support marketing initiatives, including trade shows, conferences, and other promotional activities.
• Travel within the assigned territory as needed, up to 10%.

Qualifications

• Bachelor's degree in Engineering or at least 2 years of experience selling and supporting the sale of similar products and services.
• At least 2 years of Sales Support or Customer Service experience in a manufacturing environment.
• Experience selling or supporting technical products is an advantage.
• Previous Sales Engineering experience is preferred.
• Background in Power Generation, Semiconductor, Heat Treatment/Furnace, or Aerospace industries is an advantage.
• Mechanical or Industrial Engineering background is preferred.
• Demonstrated ability to support sales growth and achieve business objectives is an advantage.
• Strong verbal and written communication skills.
• Good analytical, conceptual, and problem-solving abilities.
• Highly organized, resourceful, proactive, and detail-oriented.
• Ability to coordinate multiple orders, quotations, and customer requests while meeting deadlines.
• Willingness to work onsite in Sto. Tomas, Batangas, on a shifting schedule.

What We're Looking For

We are seeking a customer-focused and technically inclined professional who can bridge the gap between sales, engineering, and customer requirements. The successful candidate should be comfortable handling technical inquiries, preparing quotations, managing orders, and maintaining positive relationships with customers and internal teams.

Interested candidates are encouraged to apply! If you have the relevant engineering, technical sales, or manufacturing sales support experience, we look forward to receiving your application.

Pay: Php40,000.00 per month

Work Location: In person