Sales Support Executive

Role & responsibilities

• Handle inbound and outbound calls with prospective and existing clients to understand their requirements.
• Generate and qualify leads through calls, online platforms, referrals, and other business channels.
• Conduct regular follow-ups with clientsand maintain strong professional relationships.
• Understand client needs and provide suitable product/service information and solutions.
• Schedule and conduct client meetings, product presentations, and demonstrations.
• Coordinate with the sales team to ensure smooth handover of qualified leads and opportunities.
• Prepare quotations, proposals, presentations, and other pre-sales documentation as required.
• Address client queries, provide timely responses, and resolve initial concerns.
• Maintain accurate records of leads, follow-ups, meetings, and client interactions in CRM/Excel.
• Track the status of prospects throughout the sales pipeline and ensure timely follow-ups.
• Support the sales team in achieving lead conversion and revenue targets.
• Build and maintain a strong database of prospective clients for future business opportunities.
• Collect client feedback and communicate relevant insights to the sales and management teams.
• Stay updated on company offerings, market trends, and competitor activities to effectively communicate value to clients.

Preferred candidate profile

• Bachelor's degree in any discipline.
• Good verbal and written communication skills.
• Confident, persuasive, and professional approach.
• Good interpersonal and relationship-building skills.
• Ability to handle calls and client meetings effectively.
• Basic knowledge of MS Excel, Word, and CRM tools.
• Freshers and candidates with relevant experience can apply.