Sales Support Executive

We are looking for a proactive and detail-oriented Sales Support Executive to support our HVAC Sales Team in daily sales operations. The successful candidate will coordinate quotations, sales orders, customer enquiries, project documentation, and internal communication to ensure smooth execution and excellent customer service.

Key Responsibilities

·        Provide daily administrative and operational support to the HVAC Sales Manager and Sales Engineers.

·        Prepare quotations, sales orders, purchase requisitions, and project-related documents accurately and promptly.

·        Coordinate with Engineering, Production, Purchasing, Logistics, and Finance departments to ensure on-time project execution and delivery.

·        Follow up on customer enquiries, quotations, order confirmations, and delivery schedules.

·        Maintain accurate customer records, sales reports, and project documentation.

·        Monitor order status and proactively update customers and the sales team on delivery progress.

·        Assist in tender submissions and ensure all required documents are completed before the deadline.

·        Arrange customer meetings, prepare presentation materials, and record meeting minutes when required.

·        Handle telephone and email enquiries professionally and provide timely responses.

·        Support after-sales service coordination and resolve customer issues promptly.

·        Perform any other duties assigned by the Sales Manager.

Job Requirements

·        Diploma or Bachelor's Degree in Business Administration, Engineering, or a related discipline.

·        Minimum 2 years of Sales Support, Customer Service, or Sales Administration experience, preferably in the HVAC, M&E, engineering, or construction industry.

·        Experience in preparing quotations, sales orders, and tender documentation.

·        Good understanding of project coordination and sales administration processes.

·        Proficient in Microsoft Office (Excel, Word, PowerPoint) and ERP systems (Navision or Business Central is an advantage).

·        Strong communication, organizational, and coordination skills.

·        Able to multitask, work independently, and perform under tight deadlines.

·        Positive attitude, customer-oriented, and a good team player.