Sales Support Executive

Key Responsibilities

Sales Administration

• Prepare and issue quotations, sales orders, delivery orders, invoices, and other sales-related documentation.
• Process customer purchase orders accurately and ensure timely order fulfilment.
• Coordinate with clients regarding direct and indirect demands to ensure efficient order fulfilment.
• Liaise with procurement, warehouse, logistics, service, and finance departments to ensure smooth execution of customer orders.
• Monitor order status, delivery schedules, and resolve any order-related issues.
• Maintain accurate customer records, pricing information, and sales documentation.
• Prepare weekly and monthly sales reports and maintain proper filing of all sales documents.
• Assist in tender preparation and submission when required.

Sales & Business Development

• Identify and develop new business opportunities to expand the customer base.
• Build and maintain strong relationships with existing customers.
• Promote the company's products, spare parts, equipment, and services to achieve sales targets.
• Prepare quotations and follow up on all quotations to maximise conversion into sales.
• Conduct customer visits and presentations where necessary.
• Negotiate pricing and commercial terms within approved company guidelines.
• Monitor market trends, competitor activities, and customer requirements.

Customer Service

• Handle customers' enquiries, feedback, and complaints professionally and promptly.
• Follow up on customer enquiries and provide accurate quotations accordingly.
• Coordinate with internal departments to ensure customer requirements are met.
• Provide excellent after-sales support and maintain a high level of customer satisfaction.

Coordination & Communication

• Coordinate with internal departments including Procurement, Warehouse, Logistics, Service, and Finance to ensure smooth operations.
• Liaise with suppliers where necessary regarding product availability, pricing, and delivery schedules.
• Ensure timely communication with customers regarding order status, deliveries, and any changes.

General Responsibilities

• Ensure compliance with company policies, procedures, and quality standards.
• Maintain confidentiality of customer and company information.
• Perform other duties assigned or as instructed by the manager.

Requirements

• Diploma or Degree in Business Administration, Sales, Marketing, Engineering, or a related field.
• Minimum 2–5 years of relevant experience in sales administration, customer service, or sales.
• Experience in the heavy equipment, machinery, engineering, construction, or industrial sectors will be an advantage.
• Strong communication, interpersonal, and negotiation skills.
• Good organisational and time management skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience with ERP systems is an advantage.
• Able to work independently and collaboratively in a fast-paced environment.
• Possess a valid driving licence (preferred for customer visits).