Sales Support Executive

About the role

This is a Rate & Quotation Desk role in freight forwarding. You will source freight rates from shipping lines, co-loaders, and overseas agents; prepare accurate quotations for the sales team; maintain the company Master Rate Book; support tenders and RFQs; handle new customer onboarding; and build target customer lists for the sales team.

Key responsibilities

• Request and follow up freight rates from shipping lines, co-loaders, and overseas agents
• Compare at least 3 quotes per trade lane; negotiate for better rates where possible
• Maintain the company Master Rate Book — current, complete, standard format
• Alert the team before key rates expire; circulate carrier announcements (GRI / PSS) same day
• Prepare accurate quotations for the sales team — complete charges, terms, validity, no missing items
• Prepare normal quotations out the same day; urgent ones within the hour
• Follow up on every quotation: won / lost / pending, and record why deals were lost
• Submit a simple monthly summary: quotes sent, won, lost, and lost reasons
• Complete customer RFQ forms and bid sheets; prepare supporting documents
• Collect onboarding documents (credit application, SSM) for newly won customers and prepare a customer SOP

About you

• 1–3 years in freight forwarding, shipping, or logistics (operations / pricing / CS background welcome)
• Familiar with sea freight basics: FCL/LCL, Incoterms, local charges, BL types
• Comfortable with Excel; able to learn new tools quickly
• English and Mandarin required (you will deal with carriers and co-loaders daily); Bahasa Malaysia an advantage
• Organised, fast, and accurate under deadline pressure