Sales Support Executive

About the role

This Sales Support role coordinates sales operations, order processing, and project delivery. You will prepare quotations, sales orders, invoices and related documents; process confirmed orders and coordinate materials with warehouse, suppliers, transporters and installers; arrange installation dates and maintain project schedules; respond to customer enquiries and coordinate site appointments; and monitor deposits, collections and maintain filing of all project documents.

Key responsibilities

• Prepare quotations, sales orders, invoices, delivery orders and related documents accurately
• Assist sales executives with pricing, product information, stock availability and documentation
• Process confirmed orders and purchase/order requests
• Check quantities, product codes, colours, accessories and delivery requirements carefully
• Coordinate with warehouse, suppliers, transporters and installers
• Ensure materials are prepared and delivered according to the agreed schedule
• Arrange installation dates with sales executives, customers and installation teams
• Maintain the installation/job schedule
• Respond promptly and professionally to customer enquiries
• Monitor debtor statement balances and outstanding collections

About you

• Accurate, organised, responsive and proactive
• Able to follow up on pending matters and identify potential problems early
• Able to communicate clearly between departments
• Proficient with AutoCount or company systems
• Should be accurate, organised, responsive and proactive.
• Should not merely wait for instructions.