Sales Support Executive

Duties & Responsibilities:

1. Ensure the organization meets/exceeds customers' expectations and complies with TIS internal sales requirements.
2. Ensure the Sales Service team provides a complete and timely resolution, attending to queries and resolving issues leading to positive outcomes for Sales in the Asia Pacific region.
3. Data, Tools and systems – Supporting the Sales team in execution through the sufficiency and efficiency of Sales information and database management
4. Prepare quotations and calculate pricing under various Incoterms (EXW, CFR, CIF).
5. Perform margin and profitability computation to support business decisions.
6. Maintain pricing governance and ensure consistency across regional accounts.
7. Support sales teams with pricing, customer requests, and commercial enquiries.
8. Establish and implement guidelines, standards, and processes to meet customer SOPs and global requirements, particularly for Multinational Accounts (MNA), Regional Accounts (RGN), and Japan Accounts (JA).
9. Facilitate coordination and collaboration among Sales teams across the Asia Pacific region.
10. Prepare, analyze, and submit monthly sales reports and business performance metrics.
11. Provide coaching, training, and performance guidance to Sales Service team members to ensure capability development and operational excellence.
12. Manage, maintain, and execute activities following the plans for each calendar year
13. Coordinate customer visitation – booking of meeting rooms, preparing and providing refreshments for customer meetings and visits. Liaise with internal teams to facilitate smooth customer visit logistics.

Job Requirements:

• Diploma/Degree in Business, Supply Chain, Finance, or related field.
• Minimum ( 2 ) years of relevant experience
• Excellent organizational and time management skills
• Basic knowledge of process on PRE Sales, AFTER Sales activities, and supply chain
• Excellent written and oral communication skills required
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Client-focused attitude – a customer advocate
• Must have exemplary follow-up skills as well as the ability to solve problems between departments and teams, internal and external customers and Affiliates in a fruitful way for both parties
• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)
• Goal and team-driven, good motivator and facilitator to ensure that set targets are realized; show leadership and direction
• Good knowledge of international Trade practices in Asia Pacific; basic supply chain and/or international Trade knowledge
• Excellent in Excel, Word and PowerPoint skills