SALES SUPPORT EXECUTIVE (销售支持专员)

About the role

The Sales Support Executive coordinates sales activities from customer enquiries and order processing to goods delivery, ensuring smooth operations and customer satisfaction. You will communicate with customers, respond to enquiries, follow up on feedback, and maintain positive, long-term business relationships. Working closely with production and other internal departments, you will coordinate customer requirements, production schedules, order progress, and delivery arrangements.

Key responsibilities

• Coordinate sales activities from customer enquiries and order processing to goods delivery, ensuring smooth operations and customer satisfaction
• Communicate with customers, respond to enquiries, follow up on feedback, and maintain positive, long-term business relationships
• Work closely with production and other internal departments to coordinate customer requirements, production schedules, order progress, and delivery arrangements
• Work closely with Sales Coordinators and other administrative teams to support daily operations and take responsibility for assigned tasks
• Maintain accurate customer databases and sales records, prepare reports, and provide administrative support as required by management
• Follow the company's Quality Management System (QMS), ISO 9001, and FSC Chain of Custody (CoC) requirements

About you

• Minimum Diploma or equivalent qualification
• 3–5 years of relevant experience in sales support, sales coordination, or sales and marketing
• Manufacturing industry experience is preferred, especially in customer order coordination, production schedule follow-up, and delivery arrangements
• Able to communicate effectively in English, Chinese, and Bahasa Malaysia, both verbally and in writing
• Knowledge of Japanese will be an added advantage
• Proficient in Microsoft Office applications, particularly Microsoft Word, and familiar with email correspondence and general administrative tasks
• Able to prepare clear, professional emails, maintain accurate records, and respond promptly to customer enquiries and internal requests
• Familiarity with Microsoft Excel for data entry, order tracking, and reporting will be an advantage
• Proactive and responsive, takes initiative and responds promptly to customers and colleagues
• Willing to learn, clarify doubts, and seek guidance when necessary to ensure tasks are completed correctly

About us

Kinta Press & Packaging (M) Sdn. Bhd. is a subsidiary of ASAHI Printing Co., Ltd., Japan. As part of a Japan-listed group, Kinta Press & Packaging (M) Sdn. Bhd. is a dynamic and growing company specializing in premium brand packaging solutions. We foster a collaborative and supportive work culture that encourages continuous learning, professional development, and teamwork. As our business continues to grow across the Asia-Pacific region, we welcome passionate and motivated individuals to join our team and grow with us.