SALES SUPPORT EXECUTIVE

Job Purpose:

A point of contact for customers with queries about products, orders and delivery inquiries, while providing support to the sales & marketing team.  Ensure seamless coordination between customers, internal teams, and logistics partners to facilitate timely and accurate order fulfillment.

Key Responsibilities:

Order management

1. Manage multiple orders and shipments from order receipt until delivery at the port and customer invoice acceptance. Collaborate closely with production planners, warehouse, and lab teams.
2. Respond promptly to customer inquiries regarding stock availability, logistics, and documentation.
3. Prepare and verify delivery documentation in accordance with customer requirements.
4. Ensure deliveries comply with customer specifications and regulatory standards.

Customer Account Management

1. Track sales orders, deliveries, and payments, updating the sales and delivery database regularly.
2. Provide accurate data and reports to support the sales team, including delivery summaries, order tracking, and sales forecasts.
3. Handle customer registration for new customers, including form registration, system setup, and credit assessment forms.

Logistic coordination

1. Liaise and coordinate with freight forwarders, liners, and transporters to ensure timely and efficient deliveries.
2. Monitor progress of deliveries, addressing any delays or issues promptly.

Regulatory & Compliance Support

1. Submit cost analysis in the e-Dagang system, monitor progress until the certificate of origin is approved, and respond to MITI officer enquiries as needed.
2. Ensure all deliveries meet customer specifications and regulatory standards.

Health, Safety, Security & Environment (HSSE)

1. Comply with and actively support company HSE policies, procedures, and regulations.

Job Requirements:

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Engineering or a related field.
• Minimum 1 year of relevant experience in sales support, order management, supply chain or logistics. Fresh graduates with relevant knowledge may also be considered.
• Knowledge of Incoterms, international shipping, export documentation and international trade requirements.
• Proficient in Microsoft Excel and data reporting; experience with ERP systems is an advantage.
• Strong organizational, analytical and problem-solving skills, with attention to detail and accuracy.
• Good communication and interpersonal skills, with the ability to coordinate effectively with customers, internal departments and external service providers.
• Ability to manage multiple orders, prioritize urgent tasks and meet deadlines in a fast-paced environment.