Sales Support Executive/Service Inside Sales

Job responsibilities:

• Handle customer inquiries, complaints, service requests, and email correspondence
• Coordinate after-sales service activities, including account management and maintain customer relationships
• Prepare quotations and follow up sales-related queries
• Provide administrative support to the sales team
• Support and coordinate company's sales projects
• Perform ad-hoc duties as assigned

Job requirements:

• Bachelor's degree, any major
• 3 years of experience in sales support, customer service, or order coordination
• Familiar with quotations, order follow-up, and after-sales processes
• Good command of both written and spoken English and Chinese
• Proficient in MS Office; experience with CRM/ERP is a plus
• Detail-oriented and responsible, with strong communication and coordination skills; able to handle multiple tasks at once
• Customer service mindset and a good team player