Sales Support (Freight Forwarding)

About the Role

We are looking for a proactive and customer-oriented Sales Coordinator to join our growing team. This role is ideal for candidates with experience in freight forwarding who enjoy working closely with customers while coordinating import and export shipments. You will play a key role in supporting our sales activities, maintaining customer relationships, and ensuring smooth shipment execution.

Key Responsibilities

• Handle customer enquiries and provide prompt quotations and logistics solutions.

• Coordinate import and export shipments from booking to completion.

• Liaise with overseas agents, shipping lines, airlines, transporters, warehouses, and customers to ensure smooth shipment handling.

• Develop and maintain strong relationships with existing customers by providing excellent customer service.

• Conduct telemarketing and follow up on sales leads when required.

• Prepare shipping documentation and ensure all operational requirements are fulfilled.

• Work closely with the Operations team to ensure timely delivery of shipments.

• Follow up on shipment status and proactively resolve any customer issues.

• Maintain accurate customer records and prepare reports as required.

Requirements

• Minimum 1–2 years of experience in freight forwarding.
• Knowledge of sea freight, air freight, import/export procedures, and shipping documentation is an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications.